kingcrib
New Head-Fier
- Joined
- Nov 14, 2008
- Posts
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I recently ordered the iBasso D3 from Guangdong, China. Unfortunately, my unit was DOA, with a fried amplifier section. I notified customer service at iBAsso, and got this letter:
Dear Sir,
I am sorry about the problems.
I think the D3 amp section was damaged by static during shipping. We had the some report before. We have already had a solution for this problem. Your new D3 will be fine, and does not have the some problem.
Please send your D3 package back to the following address.
iBasso service
So, I was pleased about their honesty about the problem, and willingness to replace the unit quickly. However, iBasso has a policy that the user has to pay shipping to send the unit back. This didn't seem fair, since I never even got a functional unit.
Well, I dutifully sent it back and paid the shipping. They are very prompt with replies, and I just received notification that a replacement unit was shipped, and I just got a refund on that shipping cost! So, they were very reasonable, and I will have paid nothing extra for having had a DOA unit shipped. I am a happy customer and would recommend them to anyone. My advice to D3 owner: avoid static electricity. The D3 seems particularly susceptible.
Dear Sir,
I am sorry about the problems.
I think the D3 amp section was damaged by static during shipping. We had the some report before. We have already had a solution for this problem. Your new D3 will be fine, and does not have the some problem.
Please send your D3 package back to the following address.
iBasso service
So, I was pleased about their honesty about the problem, and willingness to replace the unit quickly. However, iBasso has a policy that the user has to pay shipping to send the unit back. This didn't seem fair, since I never even got a functional unit.
Well, I dutifully sent it back and paid the shipping. They are very prompt with replies, and I just received notification that a replacement unit was shipped, and I just got a refund on that shipping cost! So, they were very reasonable, and I will have paid nothing extra for having had a DOA unit shipped. I am a happy customer and would recommend them to anyone. My advice to D3 owner: avoid static electricity. The D3 seems particularly susceptible.