It* doesn't make Audeze look any better to me when there are so many flagship headphones suffering no failures.
In other words, this may be a niche industry, but I can still have my cake and eat it, too. We really don't have to put up with component failures, charitably enabling dysfunctional designs, to enjoy superb audio.
Though I like Audeze's sound and don't think anyone else is like it, possibly the new MrSpeakers Ether judging by recent reports, I completely agree with what you're saying.
Audeze is competing with serious players and their headphone makes serious sound. They give great customer support, but it's got to be able to stand on it's own 2 feet. If not, people are just going to go elsewhere. It's too easy to find something that's just going to work and that plays in the same league.
Again, with no comments from them we have no idea to what degree they're working on this, but they better find something fast or they're going to lose more than the 4 buyers on just page 3 that will be holding off until things are ironed out.