- Oct 5, 2003
I'm not sure what directing them to this thread would achieve or what is hoped to be gained. I'm not saying do or don't, I'm just unclear to what end.
QC is a helluva an animal. More so when you are dealing with fiddly small audio drivers. Something has to be changed with their front end process and I am confident that they are pursuing that fix, however, right now what's done is done. I personally still really like Audeze and I will continue to support them. I wish them nothing but success.
To what end: To get them to revise their production strategy. It won't be the first time. Back in 2009, they had driver failures with LCD3s, halted production, and fixed it. See the comments here.
QC is a helluva beast. Hell, it's my job, but in software. However, a company has a very limited budget and QC is entirely a function of diminishing returns that hits real hard, real fast. So, they have to prioritize the most important issues. If they think that these cases are isolated (entirely possible) and haven't done analytics on the failure rates, production dates, etc. (also, entirely possible), then they might not be able to solve the problem or even be aware of it. Customers help QC by floating the most important, most prevalent issues to the top. Identifying what your customers care the most about is a really hard problem.
Let's help Audeze, which will in turn, help us. This should just be step 1. Next is to find consistencies. LCD3 is a great start. Is it mostly fazor or non? Manufacture date? Balanced vs. single ended? What about listening habits like frequency of amplifier power cycling with the headphone plugged in? There are a lot of variables to isolate.
To answer your question: to the end that we can help improve the product, and therefore, our own (and others!) experience with it.