SHAman who knew of Head-Fi ten years prior to its existence
Oct 11, 2001
Have you contacted Grado? Do you know if they have your phones yet? If they have them, send an email asking about the time-lines. A total 3 week turn-around which includes shipping is actually quite quick for any company.
Wow, 3-4 months? That's pretty nuts, good thing I have the SR-225's to tide me over. I haven't bothered to contact Grado Labs yet because I wouldn't know what to say. "Hi, I have a pair of headphones that I sent in for repair, I have no RMA number and no tracking number, just my address, can you help me?" I know they were delivered on time because I put tracking on the package but I accidentally threw the receipt away so now I don't have it anymore.
How can it take 3 to 4 months to fix a Grado RS1. Its been two weeks now for me. Really hope it doesn't take more than a month.
I could see it taking a week or two because of the wood and glue aspect of a grado rs1 but couple months is really long.
I'm dealing with a repair incident right now with Grado for my SR325i headphones. I sent them in at the end of last week and in their e-mail with the mailing instructions, they indicated it would take them 2 weeks to perform the repairs and then the shipping would occur back to me after that. So, all in all, it should be about 3 weeks total for me based on their estimates. Then again, I'm only about 230 miles away from Brooklyn, NY.