I've had a dozen or more email exchanges with Tim and he has answered every single one. A few takes 1-2 days just due to work load. Perhaps I can offer some practical tips: I try to keep email chains relatively short and start new ones so an addition to a chain doesn't appear as an old issue. I send a reminder and make it clear if something is urgent if I need a faster response. I realize I shouldn't have to "think" on how best to get support for any products I own, but I have found that most of the headfi equipment I have come from very small family owned businesses and have to think a little differently. If anyone has ever tried to email Ray Samuels at RSA, I think you guys know what I mean. Great guy, but prefers live phone call. Is it worth all this at the end of the day? For me, absolutely! The great thing is that these businesses are so passionate about their products and will never sell you something that they themselves would not love.