Never accused you of being a troll, nor did I say your experience didn't count. I also have no doubt you're telling the truth. I am keen to hear the susvara which is why I haven't unsubscribed from this thread. All I was saying is, if you have followed this thread and other hifiman threads in the past, a recurring trend is that people have not been satisfied with the customer service. It's good to hear that you have, but go back through this thread and HEK threads and you'll see what I mean. Just an observation. Trying to offer a reason why you might be challenged on your claims by other members. Don't take it personally.