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Help; BTG audio

  1. iso
    Anyone know Brian from btg audio?

    He received a pair of cans for a removable cable mod early October and he hasn't responded to my emails since early December.

    I would really like to have my hp's back so I could try them on rb6 siege.
    Hoegaardener70 likes this.
  2. s4life
    I wish I had seen this message before. I sent him my westone 4s on March 21st so that he could add a removable mod. He said he'd do it in 3 to 4 weeks. I sent him a message a week ago, and then a couple more in the last few days.. he hasn't replied to any of them. Any advise on what to do here? is this normal?
    Hoegaardener70 likes this.
  3. Hoegaardener70
    Hi there, I’d like to know if your issue was resolved? Thanks for the feedback....
  4. Shredicus
    Also looking for some resolution for a set of headphones I sent Brian and heard nothing back for 2 months now
    Hoegaardener70 likes this.
  5. Hoegaardener70
    I got mine back, eventuallly, after opening a dispute on PayPal. The work was very well done, and the q cable is great. Such a shame about the non existing communication.
  6. Hoegaardener70
    I must admit I got very frustrated and angry at one point ....
  7. Shredicus
    Yes, I can imagine. I've also filed a paypal dispute recently and his deadline to respond is early July so we'll see what transpires in the meantime.

    I've given him every opportunity to respond and even tried reaching out to him on facebook in case he is having some email issue. Still no reply. Very frustrating indeed. Seems to be luck of the draw when dealing with Brian. The work is always done well but time can be a major issue.

    I appreciate the feedback, thanks for posting a followup
    Last edited: Jun 22, 2018
    Hoegaardener70 likes this.
  8. Hoegaardener70
    1. Good luck! After opening the dispute, I got an email by Brian that my headphones would be shipped but I still did not receive anything, I only received the package once I escalated the issue with PayPal.
      I really did not want to do this at all but I saw no other way.
  9. TheMarkRemains
    I'm going to give him a couple of days on mine, I'm thinking I need to open a dispute as well. He's done great work on the cables I have ordered and I have recommended him to others. Frankly I'm surprised at the lack of response I have received from him, it's out of character. I really don't want to burn this bridge, so I'll give him some rope here but this is not professional.
  10. Shredicus
    \Just to close the loop on this I did end up getting my headphones with the work done nicely within a week of opening my dispute. Not sure why communications has been so spotty lately...
  11. TheMarkRemains
    Thanks for the response and agreed, it's hit or miss with him lately. I chalk it up to being a busy individual like the rest of us, not sure why he's lacking on communication. I am trying not to be impatient (he's probably flooded with nonsense emails like Schiit, who hires people just to respond to the needy enthusiasts like us). Again, out of character.
  12. Hoegaardener70
    Yes, same here. It seems like a strange way to conduct business. I'd actually like to order again but only after I am sure I'd not have to escalate ...
  13. TheMarkRemains
    Got my headphones back, Brian did a great job as always. I still have some concerns about the present state of the business.
    Hoegaardener70 likes this.
  14. Hoegaardener70
    Thanks for the update. Did you have to open up a dispute, or did you get them back without any action form your side?
  15. TheMarkRemains
    I feel guilty, but I did open a dispute. I don't feel I should need to do that in order to get a return communication. It's possible the transaction could have been completed without that action by me, the late return and no updates or return emails forced my hand.
    Hoegaardener70 likes this.

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