Heed CanAmp Issue

[sanufi]

My CanAmp has been sitting on the shelf for the past couple of weeks and today when I picked it up, I noticed something was loose inside. I could hear something rattling around inside when moving it from side to side. Then the noise stopped after a few more shakes and I think whatever was loose must have lodged itself somewhere.

Is it safe to continue using the CanAmp? Should I open it up to see what's going on - I don't have much electronics experience?

 

[d-cee]

hmm might be good to contact heed audio

if you don't want to void the 3 year warranty i say leave it be unless it happens again

edit: you didn't mention if it still works at all?

 

[DennyL]

Obviously there's the risk that the loose bit inside that's rattling could be metal and it could lodge itself where it is causing a short, with unpredictable results. If the Heed Canamp is easy to open up I would be very tempted to have a peek inside and maybe give it a shake to remove the loose item and see what it is.

 

[sanufi]

Quote:

Originally Posted by d-cee /img/forum/go_quote.gif hmm might be good to contact heed audio if you don't want to void the 3 year warranty i say leave it be unless it happens again edit: you didn't mention if it still works at all?

I just tested it and it sounds as gorgeous as ever. However, after giving it a hard shake, the thing seems to have come loose again. I've only had the thing a couple of months. I have a feeling it may arrived with this problem and I only discovered it today.

Will opening the thing up void the warranty?

 

[Dexdexter]

I'm pretty sure having a peek will not void your warranty, as long as you are confident that you can manage it safely and will not further disturb the innards. (Step 1, UNPLUG the CanAmp!)

In any case, contact your distributor or Heed Audio ASAP.

Good luck!

 

[Rav]

Quote:

Originally Posted by DennyL /img/forum/go_quote.gif Obviously there's the risk that the loose bit inside that's rattling could be metal and it could lodge itself where it is causing a short, with unpredictable results. If the Heed Canamp is easy to open up I would be very tempted to have a peek inside and maybe give it a shake to remove the loose item and see what it is.

Pretty easy ... the lid is held on with 4 allen/hex screws (2 a side) but on mine they were really tight, so i had to use a screwdriver with an appropriate bit to loosen them, an allen key didn't have enough leverage.