AnimalOnDrums
Head-Fier
Hi Everyone,
I want to share an incident that occurred with a headphone amp made by a reputable and popular company (that I am leaving nameless for now). The short story is that I purchased an amplifier from them in January of 2020. I was using it one day at my computer desk and it started to smoke and got hot enough to cause 2nd degree burns on the side/top of my hands (I have pictures, but don't want to gross anyone out). The burn caused me to jump up from my chair. On the way up I hit it with my legs and it tipped over damaging my computer and a whole bunch of my audio gear. When I contacted the company, they were really nice and concerned at first. Then they blamed "a short in my headphone wire" (which is not there because the headphones work perfectly and I measured it with a multimeter) and gave me a bunch of reasons why they didn't think the amp burned me, accusing me of opening the amp and messing with it or something. In the end, I got a refund.
I have been wanting to get opinions on the incident itself and their customer service, but I didn't want to put them on blast. And after that whole Woo Audio thread, I don't think it is a good idea to mention the company, share emails, etc... At the same time, I feel like people should be aware of this so they will be cautious when using the amp and hopefully it doesn't happen to anyone else. Also their bad customer service can help people make purchase decisions.
What would you do?
I want to share an incident that occurred with a headphone amp made by a reputable and popular company (that I am leaving nameless for now). The short story is that I purchased an amplifier from them in January of 2020. I was using it one day at my computer desk and it started to smoke and got hot enough to cause 2nd degree burns on the side/top of my hands (I have pictures, but don't want to gross anyone out). The burn caused me to jump up from my chair. On the way up I hit it with my legs and it tipped over damaging my computer and a whole bunch of my audio gear. When I contacted the company, they were really nice and concerned at first. Then they blamed "a short in my headphone wire" (which is not there because the headphones work perfectly and I measured it with a multimeter) and gave me a bunch of reasons why they didn't think the amp burned me, accusing me of opening the amp and messing with it or something. In the end, I got a refund.
I have been wanting to get opinions on the incident itself and their customer service, but I didn't want to put them on blast. And after that whole Woo Audio thread, I don't think it is a good idea to mention the company, share emails, etc... At the same time, I feel like people should be aware of this so they will be cautious when using the amp and hopefully it doesn't happen to anyone else. Also their bad customer service can help people make purchase decisions.
What would you do?