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Head-Direct / HIFIMAN Customer Service TEAM

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  1. Jozurr
    My experience with Amy at Hifiman customer service has been exceptional. They have helped me as much as a company can possibly help with my HE-1000 and HE-6, going out of their way to solve problems and assist me. I have no qualms in recommending or dealing with their customer service. I for one would love it if all companies treated me like Hifiman does. Just saw this thread so I felt the need to mention my experience with them. I have not yet run into warranty issues, so I'm not sure how those are dealt with. 
     
    Zaven
     
  2. hifimanrookie
    I agree..although i am not active on this thread..as i only would post on it if i had a question or problem..well..i have been using hifiman products for years (reason for my name here)..from lower end he300 to the most musical headphone i ever heard..the code-x, which is a uniquely modified original (Nos) HE5...never ever i had any problems with them with daily use except for clips getting loose once in a year or so...if u treat them well they last a long time..even my old sold stuff is still doing well i understand from the new owners....never ever needed warranty..but the distributors i buy their stuff from in europe have an excellent customer service if u have questions...just wanted to state this..

    Didnt try the he1000 yet...so dont know the quality of that.. :blush:
     
  3. hifiman-us

    Thank you for your positive comments.
     
    Peter
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  4. buffer
    I recently had reason to utilize Hifiman's customer service and just wanted to thank them for their excellent service.
     
    Brian
     
  5. nk126
    Hi
     
    The connector on my HE-560 cable broke. I've been trying to fix it and cannot. See attached photo.
     
    Is there any way I can fix this? Am I missing a piece? I fear that a piece went missing when the connector broke. As it is now, I can slip the detached piece over the metal lip at the end of the cable, but it's not very secure. When I screw the connector back onto the headphone, the cable comes detached again rather quickly.
     
    Is there a fix, or do I need a new cable?
     
    Thanks!
     
    IMG_5299.jpg
     
  6. DigMe
    We've been told by massdrop that there is a delay on both the HE-350 headphones and the RE-00 IEMs due to delays from parts suppliers. What parts specifically are delayed that would be used for both of these different types of headphones?
     
  7. Buddhasummer
    Hi there,

    I live in Japan and just bought some HE-1000 headphones second hand on Yahoo auction, I paid a lot of money for them. The seller was dishonest, he said they were in as new condition. The left metal headband adjuster doesn't stay in position it slips past all the holes. Also the leather headband is very worn.

    Can I buy the parts and replace them myself? I don't speak Japanese and live in a small town so getting service is all but impossible. Any help you can provide would be greatly appreciated. I also own your He-400i and HE-560, both of which I enjoy but the
    HE-1000 is in a whole other level.

    Thank you.
     
  8. TeamHiFiMAN
     
    Thank you for your great support in HIFIMAN,
    We think that we need to pay the repairing fee for your HE1000 since it is a second-hand.
    Please contact with our customer service, customerservice@hifiman.com.
    Our colleague will help you.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  9. TeamHiFiMAN
    We feel sorry that we don't know the specific reason for the delay.
    You still need to contact with Massdrop directly, since they are in charge of the sales of these two products.
    Thank you for your great support in HIFIMAN
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  10. TeamHiFiMAN
    We think that we have to buy a new cable....
    It is difficult to repair. 
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  11. Buddhasummer

    Hi there,
    Thank you for your reply.

    I got a reply from Amy, she advised that it would cost $50 USD to repair which I understand as they are second hand goods and as such out of warranty. I paid by PayPal as per her instructions.

    Lesson learnt, not everyone who sells on Yahoo auction is honest.
     
  12. proedros
    Hello .
     
    i would like to buy one of the 3 re-272 extension cables , since the one i had broke down
     
    i need the TRRS > TRRS cable (grey one) , as i am using a balanced source/dap
     
    what is the procedure/ who should i email in order to learn the amount of the cable+shipping ?

    hoping someday you bring re272 back , at one point i had THREE pairs of them lying around in my house [​IMG]
     
    only uiem i have kept , as a backup to my (1200$) nt6 ciem 
     
    great, great ueim
     
    cheers
     
  13. TeamHiFiMAN
    Hi, thank you for your information.
    Could you send your request to our customer service email address 
    customerservice@hifiman.com
     
    My colleague will help you. Besides, I have to tell you that Re272 has been discontinued for a long time. 
    You only need the cable, right?
    Maybe we have it. I will tell my colleague to find the cable in our stock.
    If you have any questions, feel free to tell us.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
    proedros likes this.
  14. proedros
     
     
    yeah just the TRRS> TRRS cable (although i may buy also the TRRS > TRS cable if available , as a back up cable)
     
    email sent , hopefully customer service will take it from there
     
    thanx for the help, keep up the good work  [​IMG]
     
  15. tuna47
    When I are the pads for the hex v2 going to be available so us hex can update
     
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