Hello buddy,
Are you easy to back to the dealer which you get your HE-400i from. Please bring your headphone to there, and try another pair of HE-400i. I have never heard this kind of issue. Almost all customer feel comfortable of HE-400i.
Thanks
Team Hifiman
Team Hifiman,
It's impossible to go back to the Country's Single Authorized Dealer to exchange the unit.
Did you read my original post?
Apologies in advance for emphasizing some words in this post, I will repeat what i've said.
Some countries in Asia doesn't have buyer protection or return policy. Where i live, The Law does not bound business to accept return items. Even if the store have another pair of he-400i, i can not try them or exchange them because there is no return policy or buyer protection in the country. Every single store in the country have statements on their invoice that said
"Every items that has already been paid, can not be returned or exchanged, regardless of any conditions, or any possible reasons".
I'm not going to go to the store, by myself, and ask them to try another pair because, this is not Europe or North America, where I have rights as customer. If i go there, i'm just going to waste my time because the store, any store in the country, will flat out say i can't exchange items.
Secondly,
I have no reason to go back there because they have no extra stock. I said the local authorized dealer only ship hifiman headphones by-order after receiving payments. I paid on February 6th, and only received the headphone after I waited 23 days, on March 1st. I think they said they order it directly from Hifiman China, though i'm not entirely sure.
Now if Hifiman Principal notify the store before I go there, essentially ordering them they have to exchange my unit, and, also at the same time you give me an official form from Hifiman Principle, for example, a Return Material Authorization form, or any form really, where the form content is telling the Authorized Dealer to exchange my unit, then maybe, maybe, the dealer will accept exchange of the product.
I am not going back to the store empty-handed just with my words. That's a waste of energy where i live. The store 99% will not accept any attempts of returns or exchange, and most likely it will goes nowhere..
Also, I have no problem shipping my unit to China directly, if that simplify matters. But I would like to ask Hifiman to cover the shipping cost from my place to China.
I just waited 23 days for this he-400i item and paid $600 for it. And later,
when and if Hifiman decide ship me an Exchange Unit from China, i will have to then pay 40% in import tax for that item.
Soi I apologize, I'm not willing to pay $70 in shipping cost from my place to China, given how long i waited, and how much I just paid, and are going to pay in import tax, later.
By the way, the clamp force is really excessive. The-he400i at <400 grams is not heavy. The clamp force though, is beyond what my head can handle. I get headache and worse, it gives me nausea sometime.
