Head-Direct / HIFIMAN Customer Service TEAM
post-8878919
Post #271 of 855

ComfyGrados

New Head-Fier
Joined
May 4, 2012
Messages
49
Reaction score
15
Joined
May 4, 2012
Posts
49
Likes
15
I'm interested in possibly purchasing some HE-300s.
 
However, I'm concerned about the part in this picture breaking:
 

Head-fi member CanDude posted a picture here on head-fi of his HE-6s breaking at that spot / part.
 
If I were to buy HE-300s and that part (I think it's called a gimbal) were to break out of warranty, would I be able to pay to have a replacement part shipped out to me? I don't really want to buy the headphones if I can't obtain that replacement part out of warranty.
 
Thanks.
 
     Share This Post       
post-8879067
Post #272 of 855

TeamHiFiMAN

Sponsor: HiFiMAN
Joined
Sep 17, 2012
Messages
833
Reaction score
575
Joined
Sep 17, 2012
Posts
833
Likes
575
Quote:
Originally Posted by ComfyGrados
/img/forum/go_quote.gif
would I be able to pay to have a replacement part shipped out to me?
Yes, you can buy a headband for HE-300 from Head Direct.
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
 
http://hifiman.com
     Share This Post       
post-8907698
Post #275 of 855

Beeman97

New Head-Fier
Joined
Feb 10, 2012
Messages
23
Reaction score
21
Joined
Feb 10, 2012
Posts
23
Likes
21
Hello Eric,

I currently have a pair of Denon D5K's that I'm thinking about selling to get the he-400's. (It would be so nice to have a headphone with better clarity and slightly less bass) I'm just wondering, is the treble problem on the he-400 completely fixed? I'm sorry for being skeptical but the announcement that the problem was fixed seemed completely out of the blue.It just seems like it would take a while for something like this to get fixed... If it is though I will probably order them as soon as I sell the D5000's. :)
 
     Share This Post       
post-8908070
Post #276 of 855

Sniping

100+ Head-Fier
Joined
Mar 16, 2012
Messages
499
Reaction score
19
Joined
Mar 16, 2012
Posts
499
Likes
19
I sent you guys an email recently and got such a fast response! Great customer service and great products, astounding job.
 
     Share This Post       
post-8908656
Post #277 of 855

TeamHiFiMAN

Sponsor: HiFiMAN
Joined
Sep 17, 2012
Messages
833
Reaction score
575
Joined
Sep 17, 2012
Posts
833
Likes
575
Quote:
Hello Eric,
 is the treble problem on the he-400 completely fixed?
Hi,
Yes, the problem has been fixed. The HE-400 we sell now are the rev.2 without treble problems.
Go ahead, no worries.
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
 
http://hifiman.com
     Share This Post       
post-8910318
Post #279 of 855

Beeman97

New Head-Fier
Joined
Feb 10, 2012
Messages
23
Reaction score
21
Joined
Feb 10, 2012
Posts
23
Likes
21
Hello Eric, 
 
Just one more question... On the he-4, what does it mean that it only has magnets on one side and how does that affect the sound? 
 
Thank you. 
 
     Share This Post       
post-8910410
Post #280 of 855

olsenn

New Head-Fier
Joined
Oct 8, 2012
Messages
48
Reaction score
15
Joined
Oct 8, 2012
Posts
48
Likes
15
HiFiMan,
 
You are one of the best companies I know of! Not only is your customer support top notch, but also you make and sell some of the most innovative and exceptionally high quality products. Keep up the great work!
 
     Share This Post       
post-8911153
Post #281 of 855

TeamHiFiMAN

Sponsor: HiFiMAN
Joined
Sep 17, 2012
Messages
833
Reaction score
575
Joined
Sep 17, 2012
Posts
833
Likes
575
Quote:
 On the he-4, what does it mean that it only has magnets on one side and how does that affect the sound? 
 
Hi, unlike our flagship model HE-6 or HE-500 which has two pieces of magnets in each driver with a piece of very thin diaphram sitting in the middle like a sandwich, HE-4 only has one piece of magnet right next to the diaphram.
Compared with our top models, HE-4 sounds slightly less detailed and smooth. However, if you compare it with other similar priced headphones, you will probably find it surprisingly better.
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
 
http://hifiman.com
     Share This Post       
post-8915748
Post #282 of 855

Beeman97

New Head-Fier
Joined
Feb 10, 2012
Messages
23
Reaction score
21
Joined
Feb 10, 2012
Posts
23
Likes
21
Ok, so I've committed. I'm going to sell my Denon D5000's to buy the HE-400's. However, I would like to buy the velour ear-pads to go with it. Do you think you could put the velour pads on eBay or Amazon rather then requiring that they be bought on the head-direct site? Or better yet could I have the pleather switched with the velour at the time of purchase... Maybe? :)
 
     Share This Post       
post-8916757
Post #283 of 855

Dacendoran

New Head-Fier
Joined
Mar 20, 2012
Messages
7
Reaction score
0
Joined
Mar 20, 2012
Posts
7
Likes
0
Hello!
I just ordered a pair of RE262's directly from Head-direct and I was wondering if there was any way to purchase an extended warranty for them through you or otherwise.
Thanks for you time.
 
     Share This Post       
post-8918300
Post #284 of 855

reginalb

1000+ Head-Fier
Joined
Aug 11, 2011
Messages
1,015
Reaction score
234
Joined
Aug 11, 2011
Posts
1,015
Likes
234
Couple questions.
 
Firstly, I am sorry to post this in more than one spot, but I have been trying to find the answer without success, so: what is the output impedance on the 801 with the GAME module?
 
Secondly, will the release of the 901 affect the price of the 801, since, as you say, it's not a replacement. It will certainly shift demand for the 801, so will the price on that go down? Or will you just plan to sell less of them?
 
     Share This Post       
post-8918694
Post #285 of 855

Saraguie

Headphoneus Supremus
Joined
Aug 9, 2012
Messages
3,416
Reaction score
279
Joined
Aug 9, 2012
Posts
3,416
Likes
279
Quote:
Couple questions.
 
Firstly, I am sorry to post this in more than one spot, but I have been trying to find the answer without success, so: what is the output impedance on the 801 with the GAME module?
 
Secondly, will the release of the 901 affect the price of the 801, since, as you say, it's not a replacement. It will certainly shift demand for the 801, so will the price on that go down? Or will you just plan to sell less of them?
Speaking of the 901..........any release date firm?
 
     Share This Post       

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top