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Head-Direct / HIFIMAN Customer Service TEAM

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  1. ComfyGrados
    I'm interested in possibly purchasing some HE-300s.
     
    However, I'm concerned about the part in this picture breaking:
     
    gimbal.jpg
    Head-fi member CanDude posted a picture here on head-fi of his HE-6s breaking at that spot / part.
     
    If I were to buy HE-300s and that part (I think it's called a gimbal) were to break out of warranty, would I be able to pay to have a replacement part shipped out to me? I don't really want to buy the headphones if I can't obtain that replacement part out of warranty.
     
    Thanks.
     
  2. TeamHiFiMAN
    Quote:
    Yes, you can buy a headband for HE-300 from Head Direct.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  3. ComfyGrados
    That's great news, Eric, and thanks so much for the prompt reply.
     
     
  4. TeamHiFiMAN
    My pleasure [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. Beeman97
    Hello Eric,

    I currently have a pair of Denon D5K's that I'm thinking about selling to get the he-400's. (It would be so nice to have a headphone with better clarity and slightly less bass) I'm just wondering, is the treble problem on the he-400 completely fixed? I'm sorry for being skeptical but the announcement that the problem was fixed seemed completely out of the blue.It just seems like it would take a while for something like this to get fixed... If it is though I will probably order them as soon as I sell the D5000's. :)
     
  6. Sniping
    I sent you guys an email recently and got such a fast response! Great customer service and great products, astounding job.
     
  7. TeamHiFiMAN
    Quote:
    Hi,
    Yes, the problem has been fixed. The HE-400 we sell now are the rev.2 without treble problems.
    Go ahead, no worries.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  8. FelipeMC
    Edit: 
     
    Trying to solve the problem with Customer Service.
     
  9. Beeman97
    Hello Eric, 
     
    Just one more question... On the he-4, what does it mean that it only has magnets on one side and how does that affect the sound? 
     
    Thank you. 
     
  10. olsenn
    HiFiMan,
     
    You are one of the best companies I know of! Not only is your customer support top notch, but also you make and sell some of the most innovative and exceptionally high quality products. Keep up the great work!
     
  11. TeamHiFiMAN
    Quote:
    Hi, unlike our flagship model HE-6 or HE-500 which has two pieces of magnets in each driver with a piece of very thin diaphram sitting in the middle like a sandwich, HE-4 only has one piece of magnet right next to the diaphram.
    Compared with our top models, HE-4 sounds slightly less detailed and smooth. However, if you compare it with other similar priced headphones, you will probably find it surprisingly better.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  12. Beeman97
    Ok, so I've committed. I'm going to sell my Denon D5000's to buy the HE-400's. However, I would like to buy the velour ear-pads to go with it. Do you think you could put the velour pads on eBay or Amazon rather then requiring that they be bought on the head-direct site? Or better yet could I have the pleather switched with the velour at the time of purchase... Maybe? :)
     
  13. Dacendoran
    Hello!
    I just ordered a pair of RE262's directly from Head-direct and I was wondering if there was any way to purchase an extended warranty for them through you or otherwise.
    Thanks for you time.
     
  14. reginalb
    Couple questions.
     
    Firstly, I am sorry to post this in more than one spot, but I have been trying to find the answer without success, so: what is the output impedance on the 801 with the GAME module?
     
    Secondly, will the release of the 901 affect the price of the 801, since, as you say, it's not a replacement. It will certainly shift demand for the 801, so will the price on that go down? Or will you just plan to sell less of them?
     
  15. Saraguie
    Quote:
    Speaking of the 901..........any release date firm?
     
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