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Head-Direct / HIFIMAN Customer Service TEAM

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  1. audionewbi
    I hope it doesnt have the k3003 price tag....
     
  2. jerg Contributor
    Quote:
     
    I think some of us would be interested if say we like the paintjob on the HE6 or HE500 shells and want to swap those together with HE400 drivers etc.
     
  3. munchzilla
    Quote:
    Fang Bian said at RMAF CanJam just last weekend they will be priced at $399 - so shouldn't be that bad. [​IMG]
     
    audionewbi likes this.
  4. hbkmog
    I'm looking into HE-400 headphones right now for an upgrade. Just wondering is there any upcoming promotion or deal as you know, thanksgiving is approaching? [​IMG]
     
  5. TeamHiFiMAN
    Quote:
    Right now we don't have anything planned. We believe that HE-400's price is very reasonable. You will know once you compare it to other similar priced headphones.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  6. Gallade475
     
    Thank you for your answer. I'm absolutely drooling over the he400s and the cup swapping really completes it for me. Beautiful and Great sounding at the same time.
     
  7. Fernito
    Quote:
     
    Yeah, I stumbled upon that review when looking for info about the RE-600, and I was all like "WHAT? [​IMG] A single dynamic driver can compare to the K3003?". If that's true, the guys at HiFiMAN must've done a terrific job with this one! [​IMG] Anyway, even if they are a half as good as they are saying, consider me a confirmed buyer! I'll be definitely looking forward to your review.
     
  8. Gallade475
    Quote:
    [​IMG]
     
  9. hbkmog
    Just ordered yesterday from Moon-Audio for HE-400 but I was told they are still waiting for the new stock to come in for the recalled rev.3.
    Do you guys know how long that would be?
     
  10. MattTCG
    Drew said that they got notice that his supply has shipped but doesn't have the tracking number yet. 
     
  11. hybridamp
    Just curious if anyone can help me in obtaining customer service from this company?  I sent my 3day old (that's right, I received them brand new in the box 3 days before the recall, lucky, right?) HE-400 headphones to the New York address for the v3 recall and the USPS® tracking says it was delivered on October 11, 2012, at 1:12 pm.  Inside the package I placed all of the requested documentation, I even highlighted everything with a bright yellow highlighter and added an additional page with all of my contact info (phone number, e-mail, shipping address, explanation of the recall, etc.).  However, I have not received my replacement headphones and I have received no e-mails regarding the shipment of my replacements.  I e-mailed three different e-mail addresses yesterday, tried the live messenger contact listed on the website, and late yesterday evening I received one e-mail response requesting that I call the provided phone number (same customer service phone number listed on head direct website).  I called that number several times early this morning, within their business hours listed on the website, and received no answer so I finally decided to leave a very clear voicemail message with all of my information taking great care to repeat my phone number/name two times very slowly at the end of the message; I received no response to my voicemail.
     
    What can/should I do next to figure out what the status is on my recall replacement HE-400 headphones?
     
  12. Saraguie
    Quote:
    You probably posted in the right place. If I was a betting man, which I am, I'd bet you have an answer now, within 10 hours. And that long because I don't know which country the C.S. team is located.
     
    [​IMG]
     
  13. TeamHiFiMAN
    Quote:
    Hi, we are really sorry that you are experiencing such issue.  We will get in touch with our US customer service agent immediately, and provide you with a status update as soon as possible. Again we deeply apologize for any trouble we have caused. I can assure you that we will resolve this issue for you no matter what takes.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  14. hybridamp
    Thanks again for your help, I received an e-mail response shortly after the above post and the representative is checking on the status of my replacements.
     
  15. SoupRKnowva
    I have a question about the HE-6s. What are you're guys' position on hard wiring HE-6s? I (and I'm sure many others) feel that the HE-6s connector into the cup is pretty atrocious and flimsy. So if one were to get their HE-6s hard wire modded, would the warranty still be honored? and if i were to get warranty work done, would i get back the same pair so as to keep the hard wire?
     
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