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Head-Direct / HIFIMAN Customer Service TEAM

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  1. TeamHiFiMAN
    Quote:
     
    Sorry for late update of our website. Audiophonics truly is a dealer of us, so you can purchase anything from them without any worries.
    Sorry again.  [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  2. TeamHiFiMAN
    Quote:
    HeadAmp is a new dealer of us, and HE-5LE is still in stock.
    So you can get one directly from us, or from HeadAmp if you like.
    Thanks!
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  3. preproman
    Quote:
     
    Yes, I understand that.  However, my question is after the ones in stock are all gone will the HE-5LE be discontinued?
     
  4. TeamHiFiMAN
    Quote:
    It depends on if there will be enough orders to be made in the future. [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  5. sayh
    I have got a missing pair of velour pads, from my shipment of stuffs from head direct 2 weeks ago.
    My shipment comes with the affected batch of HE-400 as well, which is having a recall exercise now. 
    After the initial email communication, there are no replies at all from head direct on the status of any replacement pads, which i am still waiting for someone to at least inform me!
    There are even no replies now that i am waiting for head direct to advise me on the replacement of my HE-400. I am living in the far east.
    Any idea what is going on ? ( order #12092334901501408754 )
     
  6. TeamHiFiMAN
    Quote:
    Hi,
    I'm here to help you out, buddy. No worries any more. [​IMG]
    Email me at head.direct.customerservice@gmail.com
    Tell me what you need, get that HE400 replaced and want another pair of velour pads, right?
    No problem.
    Please ship that headphone back to our Hong Kong address, and we will make a replacement including a pair of velour pads for you without any extra fees.
    Cool? [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  7. audionewbi
    I could not find any information regard the RE-600 in your site. 
     
  8. hardtimes
    Hi. I'm having a problem with my RE262s: the casing on the wires has frayed in multiple places. I've been trying to repair it with electrical tape, but at this point I'm not sure there's much more I can do to keep them together. 
     
    These are no longer under warranty, although this started happened almost as soon as I got them. I pretty much stopped using them a while back for this reason but I recently listened to them again and remembered how much I like them and would love to figure out a way to continue to use them. Is there any way they can be rewired?
     
  9. TeamHiFiMAN
    Quote:
    Hi dude, the RE600 has not been officially released yet, but will very soon.
    Actually, it is still in the process of review and advertising.
    Please patiently wait several days for its coming out. [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  10. TeamHiFiMAN
    Quote:
     
    We highly recommend you just return the earphone to us, so you don't have to do the hassle any more. [​IMG]
    Contact us at head.direct.customerservice@gmail.com, and we will inform you what to do next.
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  11. sayh
    Quote:
     
    Email sent this morning.
    Glad you could help.
     
  12. preproman
    Quote:
     
     
    What's the RE-600?
     
  13. audionewbi
    Quote:
    New flag ship IEM. There is also a RE-400 which I think another flagship (dont know how that works)
     
  14. TeamHiFiMAN
    Quote:
    RE600 is the high-end earphone of HIFIMAN so far, and it will appear on the market very soon.
    That will not let you down, and you can get my words here!!!!!  [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
  15. TeamHiFiMAN
    Quote:
    Nope, dude. Never heard of RE400. Where did you get that info.?  [​IMG]
     
    HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor page on Head-Fi.
     
    http://hifiman.com
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