[MarkO]

Put this in the "Grado is a good company that stands behind their products" file.

I have some sort of short in the plug on my SR60's, so the right channel crackles and drops out. I write an email to Grado Labs today, on a Sunday. They respond almost immediately, and promise to help me out.

It shouldn't be unusual to get that sort of response, but it is, and so we should appreciate it. Which I do.

 

[wahoox2]

That is good news. Definate cheers for Grado then.
It's a shame that people expect lousy customer service nowadays, and are surprised when we get good service.

Too bad Sennheiser isn't like that. I had a simple question for them, sent it 3 different times, and never got a single response.

 

[CD44hi]

I have only good things to say about their customer service as well. Even when they are back-up in work, they have been very, very responsive, always sending updates as to the status/whereabouts of the gear.....