Grado is GREAT

[BIG POPPA]

Last night my Alessandro MS-1's sounded like the right driver was cracklin' and I checked them with all my amps just to make sure it was the 'phones and not just a low battery. It was the 'phones. A little heart broken. Got some new music to rock out and this happens. Anyway I decide to email Grado last night to see if I had to contact Alessandro first or what to get them repaired. This morning I get an email saying here is the address to send them and to include a note.WOW, that simple. This stuff is not usually a big deal to me but when I have sent emails last week to another headphone company to get status on my order and I still have not heard a peep. This stuff makes my day.

 

[MaZa]

Driver crackling? Search the forum for Grattle and see how to fix it. Its just a hair touching stuck on the pads and rubbing against the driver. Its so common that we have given it its own name.

 

[BIG POPPA]

I checked it for that. I have a flat top the driver was spot less. Do I need to update my avatar??LOL

 

[unclejr]

What email address did you use? The last few times I've tried got bounced back ...

 

[BIG POPPA]

I went to the Gradolabs website and clicked on contact and it went to my email and boom.

 

[BIG POPPA]

unclejr try this Gradoinfo2@aol.com , This is who responded.

 

[unclejr]

Ah, right on, thanks. I think their info@ was not working for some time.

 

[BIG POPPA]

That is probably why it is info2?????

 

[Torula Yeast]

Haveta say, I almost get a kick outta Grado's email responses. Laconic near to the point of being haiku-like. I recently poured my heart out, concerned about a specific build issue, and got back, "Sorry. Sometimes things happen. Return them to us. The quality will be there."

Made me wanna burn some incense and prepare a cup of green tea.

 

[dissembled]

At least they answer. *coughs*SennheiserUSAblatantlyignoresyouforweeksat atimenomatterhowmanyfreakinemailsyou'vesent.*cough .

 

[BIG POPPA]

Quote:

Originally Posted by dissembled /img/forum/go_quote.gif At least they answer. *coughs*SennheiserUSAblatantlyignoresyouforweeksat atimenomatterhowmanyfreakinemailsyou'vesent.*cough .

Cough,soundslikeLivewirescheckingonmyordercough,co ugh...lol

 

[MD1032]

I've always had great success with Grado. They replaced my SR-80 drivers, cable, and all, for $30 after the warranty had expired, and they were fast about it. Two weeks after I mailed them out, BAM, they were on my doorstep. They also replaced my HF-1 drivers since the right one I believe began to fail soon after I got them, much in the same manner my SR-80's driver did. The HF-1 works flawlessly to date now.

Really, Grado, for being old-fashioned as it is, is still a premier company when it comes to customer service, and certainly in headphones, obviously.

 

[mamboman]

Good to hear that! I am thinking of getting a pair of MS2

 

[kramer5150]

John and I have exchanged emails on a couple occasions... no problems at all.

 

[BIG POPPA]

I just shipped them, I'm anxious to see what happens next.