- Jun 21, 2001
Recently my Custom 3 broke so I sent an inquiry via the Klipsch web site and they were very rapid to respond. I received an email back within 24 hours that stated they were sorry and would send a replacement right away. They also sent an email pointing me to the Fed-Ex site to print out a return label for my RMA. I received the replacement Custom 3 in about a week and am going to send the broke ones back today. Overall I'm very happy with their customer service and things so far have gone very smoothly.