It's been over 8 months since I've written off this company and it's products but a friend has brought my attention back to this thread in light of all the defects going on. Mr. Ho says the failure rate for his products are extremely low but from personal experience and what everyone else has posted, I really beg to differ and I'd like someone from LH to define what 'extremely low failure rates' actually mean. As a backer from the 2013 campaign and part of the original 1500er group, I'd like to know why my 3 infinities all don't work. That is a 100% failure rate.
Problems:
1) Infinities don't work until you power cycle it X number of times
2) Infinity buzzes/crashes randomly when you plug in a single-ended headphone (I'm glad my headphones still work because the manual says to plug in headphones with the unit ON)
Maybe this is a feature for the sake of sound quality since the signal path is unprotected and killing headphones is acceptable since this is head-fi. Sorry about your wallet.
3) Display doesn't update even when using a 1GB microsd card formatted with FAT16 (yes I still have a 1GB microsd card)
4) Infinity firmware update fails even when following the instructions exactly as stated and needed a number of tries to get the upgrade to work (lucky I didn't brick the thing)
5) Even with the latest firmware, power cycling the unit randomly mutes the volume and there's no sound until you turn the volume knob
6) Lack of mu-metal shield over the clocks which is unacceptable since this was something that replaced the spdif out
It'd be interesting to know how many of the original backers are kept in the dark without the mu-metal shield.
More importantly, I don't trust LH engineering/design because the Pulse has too many show stopping bugs/problems from my personal experience. I'd like to refer all the LH supporters/fanboys back to problem #2 if they think I'm crazy.
For everyone else that's waiting for their stuff, I'm honestly praying for you guys and wish you the best of luck. As for me, I paid for an expensive lesson since like everyone else, I believed Mr. Ho knows how to design a working DAC. Three years later, I don't believe he does.
P.S. Even the 12V wall wart was DOA. If I didn't have an LPS that was sitting as a paperweight, I would've thought the Infinity itself was DOA.