rmullins08
100+ Head-Fier
- Joined
- May 12, 2014
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Hey guys,
A quick heads up: we have a part contamination problem in Fulla production, so we are temporarily halting orders. I expect we'll have it worked out by 12/10, as it is a simple problem.
What happened? Some Fullas have the wrong 48k oscillator. This causes the 48k and 96k sample rates to be garbled. If yours exhibits this problem, please contact laura@schiit.com, and she will have it swapped out for you at no cost as soon as we have sorted and qualified new production (most likely a few days), or provide you with a full refund, including shipping costs, if you'd like.
Apologies for the pain, just let us know if you have problems, and give us a few days to get it sorted.
All the best,
Jason Stoddard
Co-Founder
Schiit Audio
Sorry to hear about the rough start Jason. I've got a fulla en route with FedEx. Hopefully I am lucky, but if not I'm glad to see you have already identified the issue and have a resolution.