I paid for a dual 3 pin female XLR balanced Audeze cable on the 9th of June and I still haven't received it. I sent you an email on the 6th of July to which you responded on the 8th, mentioning the cord would be sent out on the 9th of July with added compensation for the long wait period. I still however never received tracking information and it has almost been 20 days, and still no cord.
Could you provide any clarification on what's happening with my order?
Just the nature of ordering with Forza, really. I made a purchase on the 2nd, was told a week to manufacture, so I should have it by now, but I don't. I emailed Mat on Tuesday, and I am yet to hear back. But, I've come to expect delays, so it won't really stop me buying again from Forza. I just hope in the future that they will start to communicate better.
So Jeangenie, I can only say just be patient. They would not have started building your order yet, and I can't see why they would not have your notes. If not, you're certainly likely to hear back from them before they start making it.
I can see why you would say that, but most other manufacturers have a long wait as it is anyway, although I can't comment on communication.
Most people that buy from Forza will come back though, as they do make excellent products, especially for the price. Having said that, I would gladly pay a few dollars extra for Mat to hire somebody to deal with the communication side of things.