- Mar 18, 2016
- Torrance, California
You have nothing to be concerned about. Focal has handled the problem and as they always do, they'll deliver a quality product. In fact I think you'll have pride in ownership. I don't know who your dealer is and it is none of my business. I'll tell you this, be patient, your dealer will experience a delay ...I know you'll enjoy your new Elear!Hello Mr. Jason,
I am glad that you did something by telling your story from your weekend to us customers. In fact, you got Focal CEO responded to you and hopefully the whole US dealers about the problem and acted very quickly in IMO from your story.
Thank you for let us know the truth. Otherwise, I would be very worried about my Elear coming in July timeframe might have the same problem. Ordered one without hearing first because no dealer here, just based on video( like the look of them HPs over HD800/LCD/Abyss/Speaker/Hifiman) and this site light hearing impression or SQ descriptions which is a very risky investment. However, after reading of the initial problem, I think I deserved to say something about it instead being silenced.
I just hope Focal QC will be a lot better by now.
Again, thank you for your hard work.