animeismylife
Head-Fier
My Utopia No.55X bought on 16 Nov 2016 in Hong Kong. Unlucky the right side of my Utopia did not have any sound on 24 May 2017 and I sent to the agent on the same day. However, up till now (over 2 months time), I still cannot receive my Utopia. Can anyone tell me how long you got back your Utopia as my same case, especially for those in Hong Kong?
I'm so sorry to hear this! First meomap and now you I really don't get how the returns process is taking so long! Especially in a place like Hong Kong! If a person can't trust the after sales service of a product this expensive, I don't care how good it sounds, at least I won't buy. I hope others who've got their units replaced can comment on where they are based and how long it took to get a replacement. Also, have you tried contacting Focal directly and letting them know about the poor service you're getting? I'm sure they'll be sorry to learn about your experience and try to get this matter sorted on an urgent basis. Good luck!