My name is grizzlybeast and I'm an audioholic.
- Dec 26, 2012
So you guys sold pre-production units?
Why would you sell pre-production units??
There was a recall.
I bought a supposedly brand new pair. It was broken. Others that got theirs shipped them back and Focal sent out new ones. That is a recall. Whether it is the whole production or just a few that is a recall.
There are no other options.
A. you sold pre-production units
B. there was a recall
no other options.
They were in part handmade to be able to provide products at the launch. 2,were found to have an issue. So they pulled the entire group shipped or hand delivered. It was a total of 5 pieces that were brought back in including those 2 pieces that failed. The balance never got shipped to a consumer. Not exactly a recall now is it. Oh and FYI, we didn't know they weren't full production models until those 2 units failed. Regardless Focal was offering full factory warranty and backed all the owners like yourself 100%
Didnt know that you didnt know
I understand. I know some of that but didn't understand it put that way.
Thanks for explaining .... again.
Its a mini recall