[Ra97oR]

In some circumstances I'm getting random reconnect to my phone (Android) while adapters in the closed case.
Hardware or software issue?

I am having the same issue, it seems to be a common thing. Holding off for a fix hopefully

 

[AlexCBSN]

I read on their forum someone has AptX issues so is stuck with SBC (Android).

https://forum.fiio.com/note/showNoteContent.do?id=202202180439433449129&tid=4

Assume your on Apple as ACC by default?

No, I'm on a OnePlus 9pro with oxygen 12. But I changed to AAC on the developer options. I'll check if I was on AAC o SBC. I use audio technicas CKS50TW, jvc xbt91, Sony's wf1000xm4, all of em with adaptive aptx and ldac on the Sony's and tried plenty Bluetooth adapters with this phone. None gave this problem. Im thinking of getting a refound tbh. Sound quality and power are good nonetheless, but the case is rather bulky for my personal taste and the fact that I have to be toying around with the codec ... Even AAC doesn't sound that good (compared to it on iOS) I'll check the options today, and if not I'll just get back my money

 

[magiks]

here is another test.
4 hours and I hear the battery low on the left unit.
please tell me if I need to contact my local distributor to get a replacement.

@FiiO Willson any updates on this?

 

[xSDMx]

In some circumstances I'm getting random reconnect to my phone (Android) while adapters in the closed case.
Hardware or software issue?

I am having the same issue, it seems to be a common thing. Holding off for a fix hopefully

Welcome to the club, unfortunately. Lots of people have reported this issue in the thread going back to launch months ago. No acknowledgement from @FiiO. Supposedly, some retailers pulled the UTWS5 due to a large number of returns because of this issue. Would be nice to hear if @FiiO has an update.

 

[cresny]

I Know I should look in the 59 pages of the thread but I rather just ask. So... Connect it to my phone, get 8 seconds of audio and then cut off... Is this normal? Cause I feel ripped off right now. Any advice ?

Edit: got it working with AAC. Any one else facing aptx problems like this?

what Phone? Mine is working great with AptX on Pixel 6

 

[Nick24JJ]

Well, today, all of the sudden, and without me touching anything, I am getting this:

I open the FiiO Control App, and instead of seeing the main screen, I am seeing My Devices and then FiiO UTWS5 disconnected... I need to tap on that, and then it connects. First time, ever, I am seeing this. It happens when they are inside the case but also when I am wearing them, playing music. I have not touched anything. I haven't performed a factory reset, yet. So unexpected! @FiiO , any ideas?

 

[helmutcheese]

The App got a major update but seems to be cosmetic by the little notice I took of it and I could not find any changelog on their site at that time but did see one for the Music App.

 

[Nick24JJ]

I just checked on the Play Store and it says, Last updated on 20 Oct 2021, for the FiiO Control App. My version is 2.8
FiiO Music, last updated 1 Nov 2021, my version is 3.0.8

 

[helmutcheese]

Mine changed yesterday, it was like a splash screen then some demo where you click to show you what is what (i think you get what I mean) then it asked me to add my devices but they were there in next stage.

 

[Nick24JJ]

Yes, mine is the same, but why does this new version not show in Play Store? Anyways, no worries, I will try a factory reset. Do your devices show as disconnected, like my UTWS5? Because mine is showing as disconnected, even when I am wearing it and listening to music. And, does this new update mean that a new firmware for the UTWS5 is coming soon?

 

[cresny]

I just checked on the Play Store and it says, Last updated on 20 Oct 2021, for the FiiO Control App. My version is 2.8
FiiO Music, last updated 1 Nov 2021, my version is 3.0.8

I updated mine from here: https://forum.fiio.com/note/showNoteContent.do?id=202105071628040377809&tid=17
I then updated to the 1.3.8 driver with the link provide in this thread.

 

[Nick24JJ]

I updated mine from here: https://forum.fiio.com/note/showNoteContent.do?id=202105071628040377809&tid=17
I then updated to the 1.3.8 driver with the link provide in this thread.

Ah, okay, maybe it needs a few days to appear in Play Store.
Do you mean the beta firmware?
I will wait for the official release.

 

[cresny]

Ah, okay, maybe it needs a few days to appear in Play Store.
Do you mean the beta firmware?
I will wait for the official release.

yes, apparently 1.3.8 is beta on android, but IOS users got it weeks ago. So I think it's more about the app certification process, whatever that might be. Based on the date of the last version in the forum notice, it looks like it takes about a month, so yeah, we should be seeing it in the Play store any day now. I do know you need the new app to install the latest firmware, but whether you get notified to do that, idk.

 

[AlexCBSN]

what Phone? Mine is working great with AptX on Pixel 6

I'm using a oneplus 9pro. I updated to the latest firmware. I get 16 seconds pf playback then just crackled noises. Then off. Quite sad tbh

 

[cresny]

I'm using a oneplus 9pro. I updated to the latest firmware. I get 16 seconds pf playback then just crackled noises. Then off. Quite sad tbh

It does sound like what I experience on certain city locations with certain TWS. It does sound like you either have a bad unit or it's just not going to work at all with your phone. What does @FiiO say?