[maxngck]

Dear friend,

Try to choose file browser for help instead:



Best regards

Hi

Manage to find it to show as folder. However, it would be nice if it can show the folder album photo like Poweramp.

Thank you for the guidance.

 

[Sonic Defender]

I really wish it was that way for me. I still haven’t gotten this device to work at all with my iPhone. Not hardwired. Not Bluetooth so it’s hard for me to see the things you’re talking about. I see Fiio responding on the thread also but they haven’t bothered to try and help me with my issues

True. I am clearly a big fan of the Q5S, but I do agree that FiiO should at least engage with you. One unhappy person can have a bigger impact than many happy ones so I tend to feel that you need to put lots of effort into solving problems early. Hopefully a FiiO rep will reach out to you and however you decide, good luck. Cheers.

 

[wangtox]

So I reset my Q5s and got it to work. I'm hoping they fix these issues with a firmware/software update. If this device stays stable it will definitely win over the Chord Mojo as I feel it is more flexible and sounds better than the Mojo. Maybe a tad more detail in the bass on the Mojo but this unit is powerful and not as dark as the Mojo

 

[Cevisi]

There should be a firmware and a app update in next time fiio said

 

[wangtox]

There should be a firmware and a app update in next time fiio said

???

 

[FiiO]

I really wish it was that way for me. I still haven’t gotten this device to work at all with my iPhone. Not hardwired. Not Bluetooth so it’s hard for me to see the things you’re talking about. I see Fiio responding on the thread also but they haven’t bothered to try and help me with my issues

Dear friend，

1. For USB connection between iPhone and Q5s, it is recommended to use the lightning to micro usb cable comes with the Q5s.
2. In the Bluetooth control interface of FiiO Music, Q5s can not be connected, or unstable: RE：Q5s and mobile phone are connected by audio + control dual mode. If the control interface is unstable, please try to clear Q5s from Bluetooth pairing (Bluetooth state, while pressing the previous one + the next one), or reset Q5s (long press reset more than 5s) and then re-pair with the device.
We have also reported this issue to the engineer. Will try to improve in next firmware and app update.

Best regards

 

[pepitomanaloto]

Dear friend，

1. For USB connection between iPhone and Q5s, it is recommended to use the lightning to micro usb cable comes with the Q5s.
2. In the Bluetooth control interface of FiiO Music, Q5s can not be connected, or unstable: RE：Q5s and mobile phone are connected by audio + control dual mode. If the control interface is unstable, please try to clear Q5s from Bluetooth pairing (Bluetooth state, while pressing the previous one + the next one), or reset Q5s (long press reset more than 5s) and then re-pair with the device.
We have also reported this issue to the engineer. Will try to improve in next firmware and app update.

Best regards

Where do we get the replacement lightning cable for the q5/q5s

 

[KopaneDePooj]

I see some users are complaining about back-charging issues even when using proper OTG cables like CL-06.
Just to be sure it is really a matter of back-charging - judge this only by the side leds blinking and showing "charging" on the Q5s.
Because when connecting the USB cable to an Android smart phone (for example), there is a message that pops up saying something like "Your smartphone is used to charge the connected device". BUT... this pops-up regardless if the Q5s is really charged or not. So this is must not be your sole judgement and conclusion that back-charge is happening. This message always pops up in my HTC 10, yet my phone is not charging my Q5s. The side leds are not blinking. This is without activating the "no charge" setting in the FiiO app.
I saw this explained at some point in the old Q5 FAQ somewhere on FiiO website or forums, but I can't find it now.

 

[Cevisi]

Hey

Dear friend，

1. For USB connection between iPhone and Q5s, it is recommended to use the lightning to micro usb cable comes with the Q5s.
2. In the Bluetooth control interface of FiiO Music, Q5s can not be connected, or unstable: RE：Q5s and mobile phone are connected by audio + control dual mode. If the control interface is unstable, please try to clear Q5s from Bluetooth pairing (Bluetooth state, while pressing the previous one + the next one), or reset Q5s (long press reset more than 5s) and then re-pair with the device.
We have also reported this issue to the engineer. Will try to improve in next firmware and app update.

Best regards

Hey Fiio is there a chance to get the equalizer work under Ldac whit the new update and firmware. It works great whit every other codec. But don't whit Ldac .

 

[FiiO]

Where do we get the replacement lightning cable for the q5/q5s

Dear friend,

If you would like the one comes with the Q5s, you could send email to support@fiio.com about that.
Or you could get this one for the third party seller instead: Click here.

Best regards

 

[hoekeat]

Connected to Q5S using a Mi and Huawei phone. Everytime i tried to change codec, and press Save, the bluetooth connection died just like that. There is no way to reestablish connection again other than remove Q5S from bluetooth pairing, and create a new pairing, all over again. Therefore, codec is ALWAYS defaulted to SBC and nothing else.

Also, found out that if there is an active bluetooth connection, turning the volume dial on Q5S all the way to Off position wont turn the device off. I need to manually disconnect Q5S (bluetooth) from my phone, then only the Q5S will shut down.

 

[FiiO]

I see some users are complaining about back-charging issues even when using proper OTG cables like CL-06.
Just to be sure it is really a matter of back-charging - judge this only by the side leds blinking and showing "charging" on the Q5s.
Because when connecting the USB cable to an Android smart phone (for example), there is a message that pops up saying something like "Your smartphone is used to charge the connected device". BUT... this pops-up regardless if the Q5s is really charged or not. So this is must not be your sole judgement and conclusion that back-charge is happening. This message always pops up in my HTC 10, yet my phone is not charging my Q5s. The side leds are not blinking. This is without activating the "no charge" setting in the FiiO app.
I saw this explained at some point in the old Q5 FAQ somewhere on FiiO website or forums, but I can't find it now.

Dear friend,

For the CL06,

Best regards

 

[FiiO]

Connected to Q5S using a Mi and Huawei phone. Everytime i tried to change codec, and press Save, the bluetooth connection died just like that. There is no way to reestablish connection again other than remove Q5S from bluetooth pairing, and create a new pairing, all over again. Therefore, codec is ALWAYS defaulted to SBC and nothing else.

Also, found out that if there is an active bluetooth connection, turning the volume dial on Q5S all the way to Off position wont turn the device off. I need to manually disconnect Q5S (bluetooth) from my phone, then only the Q5S will shut down.

Dear friend,

I failed to reproduce this using a Xiaomi 8. Do you mean switching the codec from developer option from the mobile phone?

Best regards

 

[hoekeat]

Dear friend,

I failed to reproduce this using a Xiaomi 8. Do you mean switching the codec from developer option from the mobile phone?

Best regards

using Fiio Music app on Xiaomi A1. Anyway, changing codec from developer option doesnt change anything. Connection is still ALWAYS SBC as indicated in Fiio Music App.

 

[FiiO]

using Fiio Music app on Xiaomi A1. Anyway, changing codec from developer option doesnt change anything. Connection is still ALWAYS SBC as indicated in Fiio Music App.

Dear friend,

Are the codecs be turned off in the APP:

Best regards