4 months of frustration and pointless back and fro shipments, starting with faulty amp unit.
Nov 28, 2018 - Contacted FiiO and troubleshoot.
Dec 1, 2018 - Send package to FiiO.
Dec 9, 2018 - Package reach local post office.
Multiple PMs, no response.
Dec 17, 2018 - Informed package picked up.
PMs with no response on what’s wrong with unit.
Dec 21, 2018 - PM stating no update from engineering dept.
Moment of silence...
Dec 27, 2018 - FiiO provides explanation (amp unit faulty due to some weird reason) and tracking number.
Jan 15, 2019 - Package collected. However unit mangled as FiiO seem to take the main unit apart then glued back the faux leather backing, leaving messy glue marks. New scratches and dents on the unit.
Jan 17, 2019 - FiiO responded, arrange for shipment back borne by them. However shipment delayed due to clash with Lunar New Year.
Feb 12, 2019 - Send the package back to FiiO.
Feb 20, 2019 - FiiO received and arranged for replacement unit.
Long silence again pushing for update.
Mar 15, 2019 - Replacement unit received but I was away.
Mar 25, 2019 - Reached home and checked the unit. Amp unit incorrect, was send AM3A albeit reminder to send correct AM3B earlier in PM. Send PM with no response. I still give benefit of doubt to
@FiiO as he might still be occupied with recent product launch PR.