[FiiO Willson]

I had turned the player off (not left it to turn itself off) when the battery was on 5, and left it plugged in for a couple of hours extra, then unplugged it to move it. When I turned it on in the morning and the battery was on 4. Desktop mode was off the whole time.

There will be some error in the battery judgment because we are using an MCU to determine the battery level. It is not very accurate.

In general, the battery is fully charged, there will be a floating voltage, re-plugging the charger once, or reboot the machine, he will re-judgment once.

I personally recommend ignoring this display, DM15 we will use a dedicated power chip!

 

[FiiO Willson]

The button presses are an operational issue. I find them confusing. Whether that's a design issue with the interface approach, or my own one for not having the type of brain that remembers lots of unlabelled combinations, is up for debate.

A fair few of the other issues seem like software bugs though.

I wanted to include it as some feedback (because I also design tech products/user interfaces as a career), and it sounds like a lot of your Chinese users have the same issue?

Because the power button has so many functions, it doesn't seem very user-friendly to operate it。
Chinese users have already fed back this.
We've already noticed that it's too complicated to operate (e.g. you have to switch every time you change outputs, you have to cut back after accidentally switching over, etc.). This is a product planning and technical coordination issue. Of course the main reason is that we have too many functions.
-------
Of course I don't think that takes away from the fact that the DM13 is still the most versatile and best sounding product out there!

 

[jonmbarlow]

Instead of alluding to the DM15 solving issues how about fixing issues that people are paying hundreds of pounds for in your current products.....and it's not just the DM13 this is happening with.

It feels like we're Beta testers for unfinished products

 

[ermwhat]

Instead of alluding to the DM15 solving issues how about fixing issues that people are paying hundreds of pounds for in your current products.....and it's not just the DM13 this is happening with.

It feels like we're Beta testers for unfinished products

Agreed. I paid for an expensive product already and I don't plan to buy another for a while. Unless the DM15 is a free upgrade for DM13 owners, that's not really a solution.

 

[FiiO Willson]

Instead of alluding to the DM15 solving issues how about fixing issues that people are paying hundreds of pounds for in your current products.....and it's not just the DM13 this is happening with.

It feels like we're Beta testers for unfinished products

We seem to have some misconceptions

DM13 is very well rated and sells very well among Chinese consumers. It's a great product.

What we said before is just some product regret, or not perfect, it does not affect he is an excellent product. In fact any product is like that

 

[ermwhat]

We seem to have some misconceptions

DM13 is very well rated and sells very well among Chinese consumers. It's a great product.

What we said before is just some product regret, or not perfect, it does not affect he is an excellent product. In fact any product is like that

I don't expect perfection. I agree no product is. I would like to know if there are any plans for firmware fixes for the skips, gapless playback issues, and button unresponsiveness please. Other issues I can probably live with, but I bought it for a good listening experience because that's what FiiO has a reputation for.

 

[pacmanbr]

Well, with theses replies from FiiO, I'm quitting the thread and will look for some other reliable CD player.

This is unaceptable and complete amauteurish. The final customer isn't paying for be a beta tester.
If the best you can say is "buy our other more expensive product" and "our chinese customers are happy with it, it's your fault to no knowing operate the device", you better stay silent.

 

[FiiO Willson]

I don't expect perfection. I agree no product is. I would like to know if there are any plans for firmware fixes for the skips, gapless playback issues, and button unresponsiveness please. Other issues I can probably live with, but I bought it for a good listening experience because that's what FiiO has a reputation for.

Hello,
1，about gapless playback，Can you share which CD and which song, so we can buy it back and confirm the problem
2，button unresponsiveness，Can you give me some detailed data on which state what buttons don't work?

Thanks a lot

 

[Safeinthemountains]

Hello,
I've been following this thread and the updates since I discovered the existence of the DM13 back in september...
I found it to be a nice compromise in between a compact transport for home use and the ultra portable discmans from late 90's/early 2000's.

As for the design I have mixed feelings; I would buy it as a "physical media" reader; this is maybe stupid and useless, but I want to see the disc spinning, but the implementation of the clear version is not totally what I was expecting... and only white body.

To me, you should see either a fraction of the disc (as with my beloved CD100 from 1983) or the full disc (as with moondrop discdream 1 & 2)
The specifications are really nice for the price and I think this product could beat the Shanling ECmini and CR-60 (I use a Shanling EC3 tabletop player that I like a lot)
In my opinion it is also more compact and feels of better build quality than Moondrop's Discdream 1st and 2nd generations.
in the end it is also much cheaper !

But according to the very first user feedback a few posts before, it seems that the firmware/software is not on par with the look/build, and as with lots of newborn products, it is not fully functional, so despite my impatience, I put this on hold for the time being... I do not want to be a beta tester, sorry...
Also, I don't see the point of the "audio ripping" function at 1x... By todays standards this is useless. The best would be to be able to use it as a CD-ROM like drive on USB, and be able to rip in FLAC for example, with a dedicated software. I don't see the point of ripping to WAV files onto a USB stick either... because I don't need wave files but either FLAC or OGG at least, to put onto a DAP.

But this is a secondary feature. If we focus on simple Audio CD playing, I agree with Marlene; it needs to work flawlessly like the good old discmans did, with gapless, even if I don't personnaly care about it... There should be no gaps, skips with clean CDs.

 

[jonmbarlow]

My unit has been stuck at the airport since the 6th Nov......kinda hoping I don't receive it now and it'll save me the hassle of returning it

 

[Marlene]

I think there's been a misunderstanding.

The black version of the DM13 uses the new firmware and the work is very stable. Are you still not understanding how to go about it?

The DM13 has a lot of features that require some learning costs

No, no misunderstanding on my part. I ordered the black version. Yet, even with the new firmware, it wasn't stable.

And this wasn't because I'm stupid and wouldn't know how to use a device. Yes, the DM13 has many features. But I understood its functions and how to work them within one minute. That doesn't change the fact that some handling issues "idiosyncrasies" hamper the fun one could have with it.

It's moot now anyway, I've returned it yesterday.

(EDIT) P.S.: I wanted to like it, I really did. I knew I was going to order it the moment it was announced and I planned on keeping it to add it to my collection of portable CD players. But the more I dealt with it, the less I liked it. Sound and built quality are sublime but I discovered that I just don't like its design and its size, it's too big and too heavy. The handling issues were just "the icing on the cake".

 

[ermwhat]

Hello,
1，about gapless playback，Can you share which CD and which song, so we can buy it back and confirm the problem
2，button unresponsiveness，Can you give me some detailed data on which state what buttons don't work?

Thanks a lot

1) It happens on every CD I play at least once. It's always a random track, and if I play the same CD twice it will have gaps between different tracks the second time. If I hear a gap and immediately skip back, then the next time it makes the same transition it will probably do it gapplessly.

The CDs I have are mostly obscure mixes from magazines and things that weren't popular enough to be put on Spotify. The one I just listened to where it skipped on track 2 was a Deadmaus Mixmag sampler CD.

Perhaps it could be a circular buffer failure? Perhaps the buffer sometimes doesn't have enough data to mask the gap?

2) It's often the play/pause button when I try to pause my music. Also the track skip forward/back while playing need a couple of presses before they work. I can replicate this perfectly when I press any button very quickly - I think your software debouncing is a little too aggressive? I am going to take a guess that the denouncing ignores on/off triggers which last less than around 100-150ms. I understand why - physical buttons are messy to deal with - but when every button also has long press functions it makes it hard to hit the sweet spot between no press and long press.

Also, as I was sitting here writing this, one track skipped forward 10 seconds, played 2, then skipped forward another 10. After rewinding the CD 30 seconds it played perfectly. I also tested the track again and it played perfectly all the way through. (This is with ESP on.) The CD has some minor surface scratches, but nothing that would normally cause problems.

A note to anyone reading this and concerned: It does sound great, the Bluetooth is really nice, and the hardware is really well designed top to bottom.

 

[HiFi Oasis]

After a few days of dedicated usage, my thoughts so far:

Regarding gapless playback I am encountering similar issues, where most of the time gapless playback is working, but some of the time there's a 1 second gap between tracks, and it rarely happens to two tracks in a row. I've tried with and without ESP on, Direct mode on and off, and have tried older CD's (from 1980's through to the early 2000's) and even CD's released in the last couple of years. They all exhibit the same gapless playback issue. The strangest thing though is the same album that exhibited issues can be fine after turning the player off then on.

I've also noticed the first half second of audio gets cut off when the player turns on and starts playing.

Bluetooth performance and connections have been mostly fine for me. I've been able to connect every headphone I have with the exception of the iFi GO pods. It just won't pair for whatever reason.

Overall sound quality is excellent, and CD reading has been perfect for me, even on some very scratched discs that I have. Once the gapless playback and audio cutout on startup issues get resolved it will be an excellent CD player.

 

[Evoked Response]

I have the silver player with firmware 10. I found the instructions for updating the firmware, but I can't figure out where to download it. I went to the FiiO firmware download page, but the DM13 is not listed.

 

[FiiO Willson]

Dear all friend,,,
about the gapless playback,
Are you able to provide the disks where this occurs?
I've asked our test engineers about our official test disks and we don't have this problem.
Can you please provide a link to purchase these disks?

Otherwise our engineers can't confirm the phenomenon and solve the problems.