[AthenaZephyrian]

Hi all.

I've been through two FiiO players--the X3II, and the X5II. The X3II randomly stopped working after about a year and a half, and I used squaretrade to upgrade to the X5. I've treated my X5II well, and a week ago, I set it down, functioning, and picked it up to find that it was not outputting sound through either line-out or the amplified jack.

I tried everything--different headphones, different SD chips, new drivers, factory resets...nothing worked.

Contacted squaretrade again, and they directed me to FiiO since they have a 1 year warranty. They want me to ship the darn thing to China, let them spend weeks fixing it, and ship it back. This is going to take a month or more, most probably. Meanwhile, I'll be stuck using my iphone 8 with dongle, or my ancient nano, which only holds...1/10th of my library, and only a few full discogs. The iphone is right out (dongle? REALLY?) ... so I'll be stuck listening to the same 10 bands on repeat when away from my computer.

God save me.

 

[JeffB1961]

is this still a example of current fiio customer support ?
everything has to go back to china so it wind up being a months long ordeal ?
my K7 is supposed to be here tomorrow .... but if fiio still treats their customers this way i'll just send it back unopened .
thanks , jeff

 

[Tex Irie]

@FiiO

 

[JamesFiiO]

is this still a example of current fiio customer support ?
everything has to go back to china so it wind up being a months long ordeal ?
my K7 is supposed to be here tomorrow .... but if fiio still treats their customers this way i'll just send it back unopened .
thanks , jeff

This is not the standard porcess for RMA, usually our local distributor/sales agents should response for the the customer service. and some may just send a new one for replace. some may fix the defected one and send back. it all depened on different coutries.

But if you bought it from China throguh Aliexpress, you may have to send it back but not for all the case cause some model are so cheap so not worth to send it back.

 

[JamesFiiO]

Hi all.

I've been through two FiiO players--the X3II, and the X5II. The X3II randomly stopped working after about a year and a half, and I used squaretrade to upgrade to the X5. I've treated my X5II well, and a week ago, I set it down, functioning, and picked it up to find that it was not outputting sound through either line-out or the amplified jack.

I tried everything--different headphones, different SD chips, new drivers, factory resets...nothing worked.

Contacted squaretrade again, and they directed me to FiiO since they have a 1 year warranty. They want me to ship the darn thing to China, let them spend weeks fixing it, and ship it back. This is going to take a month or more, most probably. Meanwhile, I'll be stuck using my iphone 8 with dongle, or my ancient nano, which only holds...1/10th of my library, and only a few full discogs. The iphone is right out (dongle? REALLY?) ... so I'll be stuck listening to the same 10 bands on repeat when away from my computer.

God save me.

Sorry , since you have only 1 years warranty and we have stoped it in 7 years ago. so our sales agent may not have the abilitiy to fix it or give you a replacement. I will suggest you send an email to support@fiio.com and our engineer will help you see what happened and whether we can just send some parts to you can you can find someone to fix it or by yourself.