Ety warranty turnaround?
Mar 7, 2005 at 8:28 PM Thread Starter Post #1 of 17

bobeau

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Great, just got an amp and my ER-4P's sound is nicely filled out, but now I notice a distinct rattle/fizz in the left driver on John Lennon's "Isolation". I know this isn't a recording 'detail' by using reverse stereo in Foobar.

So how long should I expect to be Etyless if I ship them out for service?
 
Mar 8, 2005 at 3:32 PM Post #5 of 17

Jamey Warren

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It might also be that you have the user EQ turned on on your portable player. Sometimes if bass boost is turned on you'll hear distortion on the bass peaks.

Cheers,
Jamey
 
Mar 8, 2005 at 3:58 PM Post #6 of 17

ProleArtThreat

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Turnaround time for me was about a week, including shipping. They actually serviced my ER-4P's a day after receiving them and immediately sent them back. If you have any doubt about what is causing the problem you're having, give their customer service a ring or shoot them an e-mail. Everyone I dealt with there has been very responsive and helpful.
 
Mar 8, 2005 at 4:34 PM Post #7 of 17

BANGPOD

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bobeau --

I sent my Etymotics out for a routine check up after a year of ownership.
The box was physically in my hands a week later -- what a turnaround!
Etymotic is experienced with bending over backwards for their customers.
If your turnaround is longer than a week, I will be suprised to say the least.

Good luck,
BANGPOD
 
Mar 8, 2005 at 4:40 PM Post #8 of 17

VicAjax

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Quote:

Originally Posted by BANGPOD
I sent my Etymotics out for a routine check up after a year of ownership.


did they get a clean bill of health? did etymotic tweak them or anything?
 
Mar 8, 2005 at 5:27 PM Post #10 of 17

EdipisReks

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even though i had problems with my ER6i's, Etymotic's dedication to excellent service has made me a customer for life. Bangpod, did the checkup you had done on your ER-4's cost anything, or was it included in the warranty?
 
Mar 8, 2005 at 8:02 PM Post #11 of 17

bobeau

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Sounds good, thanks for the feedback guys.

I changed the filter on the left driver and it makes no difference. I wonder if it looks suspicious I did the online registration last night.

- Beau
 
Mar 8, 2005 at 8:14 PM Post #12 of 17

EdipisReks

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Quote:

Originally Posted by bobeau
Sounds good, thanks for the feedback guys.

I changed the filter on the left driver and it makes no difference. I wonder if it looks suspicious I did the online registration last night.

- Beau



they have a built in year warranty whether you register them or not, so i don't see how it would be "suspcious".
 
Mar 8, 2005 at 8:28 PM Post #13 of 17

BANGPOD

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Quote:

Originally Posted by VicAjax
did they get a clean bill of health? did etymotic tweak them or anything?


Quote:

Originally Posted by EdipisReks
Bangpod, did the checkup you had done on your ER-4's cost anything, or was it included in the warranty?


VicAjax, EdipisReks --

Yes, they completely received a clean bill of health...
New filters, new tips, alcohol cleaning AND soundtested!

Etymotic did not tweak them, but returned them to factory condition.
The only cost to me was shipping/insurance one way... Great service!
$10 to get them my earphones and now they feel perfectly new!
biggrin.gif


They told me that it was included in the warrantee...
biggrin.gif

Etymotic is a company that will always have my business!

BANGPOD
 
Mar 8, 2005 at 8:30 PM Post #14 of 17

VicAjax

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Quote:

Originally Posted by BANGPOD
VicAjax, EdipisReks --

Yes, they completely received a clean bill of health...
New filters, new tips, alcohol cleaning AND soundtested!

Etymotic did not tweak them, but returned them to factory condition.
The only cost to me was shipping/insurance one way... Great service!
$10 to get them my earphones and now they feel perfectly new!
biggrin.gif


They told me that it was included in the warrantee...
biggrin.gif

Etymotic is a company that will always have my business!

BANGPOD



excellent to know... thanks for the tip!
etysmile.gif
 
Mar 8, 2005 at 8:32 PM Post #15 of 17

bobeau

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Quote:

Originally Posted by EdipisReks
they have a built in year warranty whether you register them or not, so i don't see how it would be "suspcious".


Oh... how does that work, though - how do they know when the year begins without registering a purchase date?
 

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