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I’m sure Eric will be able to help you figure it out.
The goop you see at the 4.4mm TRRRS plug side is normal, that's the hardened glue to keep stuff in place. EA will rep it so barrel stays in place.
At the Y split side, looks like a clean cut more than melt, perhaps the inner bore of the Y split has hotspots, not sanded down properly or something.
Sorry for my wrong description. It should be clean cut, not melt. And what I found is the Y split seems to be cut quite deeply. The wire near the y split now discovers, and some of the wire came out. I am not sure would it causing any short circuit or not because the Y split also makes by metal. Also, I am concern about the oxidation will happen on my cable. Waiting for help ...
One thing I know about EA is excellent customer service.. have you contacted Eric. I am sure they will sort it out for youPC
I checked my lionheart cable with pentacon 4.4 mm termination. I have a clear plastic sleeve.. your definitely looks melted.. also cuts look clean.. looks like a quality slip on EA side..
Best thing is to contact Eric either here: @EffectAudio, or via email: email@example.com
As other have said, they have great customer service and Eric will help sort things out. In my experience he is very conscientious about correcting any mistakes that might have been made during production.
Hey Buddy, thank you so much for bringing this issue to my attention by tagging me I completely missed out @hangjaijai 's initial post. Meanwhile, i have just checked with my senior production engineer -
^ With regards to this picture. As i was advised, this is deliberate. This would happen for all 8 wired 22awg (+) cables. 8 wired version of 22awg (+) cables are too thick - With the heatshrink on, the cap is not able to be screwed on. Ergo, the solution our production team sought is to apply a diagonal cut. I would agree that it's unsightly. I'll feedback to the products design department to possibly look into slightly larger connector without affecting the ergonomics.
^ With regards to this picture. I noticed from the image sent that there's a cut in the cable sleeve/insulation from being forcibly pulled downwards - ergo the cut in the insulation. (The straight-lined up unbraided cables were supposed to be within the y-split)
Nevertheless, i would be happy to sort this out for you if you could send me a mail, i'll have my guys take care of it to our best efforts
So, this is what will be shipping out with "Janus D. - Dynamic Ver." / "Janus B. - Basso Ver.".
Janus Cabled Adaptor~
I really like these types of adapters. I now have a pair of short adapters, but when I use them the stacked plugs become quite high and it is not very practical.
Wow. Will it be sold separately.
Will the stock cable equiped with 3.5? Or we can choose size?
This is probably what I should have done with my AresII/Phantom's, lol...nice.
Unfortunately not, only for Janus users
Im sorry but i don't quite understand. Essentially "Janus" orders comes standard in PSquared 2.5mm with a choice of a free Janus adaptor of 2.5mm - 3.5mm / 2.5mm - 4.4mm
Have you heard the Phantoms on Janus?
I’ve had my Leonidas now for a few months. Absolutely loving it with my U18Tzar makes me tempted to try out some of the other offerings.
They look great -- but is that a pentaconn connector? Is it the sonic equivalent of a pentaconn? (Sorry, I'm a big fan of those connectors, 4.4 equivalent of PSquared plug and ferrite guard imo)