- May 30, 2015
From my experience, any disputes usually have to go through AE and AE have the final say. May I know when is the ETA for your item's delivery? If it has not exceed the delivery time, AE will never refund you. Also , in my experience, when I select free shipping, the seller will use some cheaper shipping option that only provides tracking within China. Anything that happen outside of China, will not be tracked. I can refresh all I want , the shipping information can show that it is still somewhere in china. Next thing I know, the item arrived in front of my doorstep.I’ve spoken to VE several times about it. They keep assuring me that AE won’t steal my money, but AE is telling me that they won’t give my money back—they gave me the coupon. AE won’t really do anything until it’s been 60 days which is exactly when PayPal’s protection runs out. Looks like AE is probably aware of that. I’ve had 2 talks with AE’s customer service and several with Venture Electronics. I’ve begged them both to make it right. Now I’ve go PayPal involved too. I’ve checked tracking on the order nearly everyday for 2 months. It hasn’t budged. It’s still in China. I’ll just have to wait and see at this point.
Things to note, (correct me if im wrong),the sellers actually doesn't get your money during every sale. Every purchase that you make, AE actually acts as the middle man and hold on the money first. It is only until you click on confirm received that AE will give the money to the seller.
Sometimes the shipping can get weird and the item may or may not arrive. From my experience, I've purchase close to 50 items from AE. There's been close to 5 times when I filed dispute for items not arriving and I always get my money back.
The most recent one, since I selected free shipping, I didn't mind the wait time. Estimated Delivery Time:30-50 Days.
It happened around june last year when Covid still affected the shipping time. If I remember correctly, they asked me to wait for few more weeks after the 50 days explaining the covid situation. So I extended the AE protection time during that period.
After I've waited and the item still haven't arrive, they refunded me with no questions asked. As long as you filed a dispute with AE after the ETA delivery time, within the AE protection time, I'm pretty sure you can get your full refund from AE.
A side note, the item actually arrived many months later.