Hello guys,
I'm back of my vacation. I don't know that you remember that I had a problem with my Ty HI-Z-650 ($100) earphone. I sent it to Penon. I'm waiting until now without any response from Penon. I told you that I will never spend money in expensive earbuds anymore. I bought the ZoomFred one day before the failure of the Ty HI-Z-650. Today I received the ZoomFred. Amazing earbud. Really amazing! After 2 hours of use, I heard a noise coming from the left channel...
https://www.dropbox.com/s/ibq0d2os957tzmg/Voice_004.m4a?dl=0 (the noise in the right channel came from the left channel)
https://www.dropbox.com/s/px15qh9ndx1an18/Voice_005.m4a?dl=0
No response from Herry until now... I heard the same noise in the 650 and after few days the driver died.
Money lost until now:
Ty HI-Z 650 ($100)
Money to return Ty HI-Z 650 to Penon ($35)
ZoomFred ($373)
ZoomFred import duty ($140)
Total loss: $648
Omg...
Again, I will never spend more that $50 in a earbud...
Did you send that video to herry? How long did you give him to respond?
Also, did penon inform you they shipped the package back? And give you tracking?
Honestly dude, i wouldnt give up just yet, reach out to penon and herry on facebook messanger, emails can be missed easily. Make sure they understand the situation and if they refuse to do anything about it keep us updated here and on facebook earbuds anonymous group (were penon post quiet regularly amoung other earbud makers.)
I really hope that there's just a delay on your 650 and that herry just hasn't seen or had the time to respond to your email yet.
But if the situation is that they just dont want to refund you, make sure everyone knows about it because quiet frankly it's unacceptable business manners.
I cannot say I've lost as much as you but ill give you an honest run down of issues ive had with earbuds that were not my fault:
Rose Mojito: left driver shell literally broke in two one day. Cheap QC on the plastic. Had to glue it back and got lucky it worked perfectly still. The 2 pin connector start to crumble after time and if you disconnect the cable too much.
Rose Masya: Same as mojito with the connectors, piece of plastic begin to fall off, the connector can become loose.
Penon bs1 official: driver rattle, had to send it to them for repair.
Ks black ling: driver rattle, had to send it back for repair.
About 30-35% of my budget earbuds developed some kind of issue whether it was a rattle that was self fixable or others that eventually died.
The quality control is quite bad many earbuds irrespective of price range. It's far behind headphones and IEMs in that regard because most companies seem to be using cheap parts, or cutting costs in the manufacturing process.
I've pretty much stopped buying TOTL buds for this reason primarily. I can accept the situation in the budget range, and sometimes for buds around 50-100$.
But im honestly worried about purchsses over $100 anymore. That's the honest truth that not many people seem to mention. Surely we cannot be the only ones experiencing this issue?