Don't buy from Audiogear.com...

[werdwerdus]

unless you want you order to be shipped a week after it's placed, and take another week to arrive.

Order placed April 17, shipped April 24, expected delivery April 30.

 

[BigSurSpoon]

ouch, but maybe it was a fluke. Have you ordered from them before and gotten the same results?

 

[Fitz]

I've never had a problem ordering from them in the past. Usually ships out in 24-48 hours, and if I order large quantities of something I'll often end up with a couple extra more than what I ordered.

Edit: On a related note, anybody know why they pulled the Neutrik NP3X line from their main site? They used to sell them on the main site, but now they only list them on their sister site.

 

[threEchelon]

I've never had a problem (depending on how you view things). In fact, my experiences have been quite good. Yes, their shipping may not always be the fastest, but their customer service is excellent. One of the neutrik plugs I ordered came in a slightly open bag and the chuck piece was missing. I called them and left a message; they called me back the next day; they shipped out an entire new plug.

EDIT: I ordered the same day and got my package today.

 

[werdwerdus]

Quote:

Originally Posted by Fitz /img/forum/go_quote.gif I've never had a problem ordering from them in the past. Usually ships out in 24-48 hours, and if I order large quantities of something I'll often end up with a couple extra more than what I ordered. Edit: On a related note, anybody know why they pulled the Neutrik NP3X line from their main site? They used to sell them on the main site, but now they only list them on their sister site.

Hmm I ordered 2 of the NP3C

And I hope this isn't normal because they have pretty good pricing and selection imo. fwiw I didn't receive any emails between April 17 to confirm the order and April 24 to confirm shipping.

 

[Fitz]

Quote:

Originally Posted by werdwerdus /img/forum/go_quote.gif Hmm I ordered 2 of the NP3C

Yes? They still sell the NP3C on the main website; I was asking about the NP3X.

 

[mono]

You might email them and ask what caused the delay. "Some" sellers may hold off a delivery if they're anticipating a restock of anything that was OOS when the order was placed. IMO, a more reputable seller would not take orders on things OOS, but other times I'd have rather waited a small # of days instead of getting an order with a part(s) missing, especially when some orders I place pivot around getting certain parts - wouldn't have placed the order at all if I couldn't get them.

Maybe they have a policy about this, how long they'd hold an order and when they'll contact a buyer. It's definitely a negative that there was no contact (?) but it was shipping within 5 business days. I've suffered worse. Thanks for the heads-up though, I agree one shouldn't be left waiting several days without knowing they would.

 

[werdwerdus]

Quote:

Originally Posted by Fitz /img/forum/go_quote.gif Yes? They still sell the NP3C on the main website; I was asking about the NP3X.

haha, I thought you meant NP3X, X as a variable lol.

 

[werdwerdus]

Ok so audiogear.com has lost my business...

I got a package today, and I was on my break at work and called home to see if my DT880s had arrived... My mom said no big box, but I got a small box that jingles. I was thinking, "oh great my connectors came crappily packed."

Well, I just got home and lo and behold, I received a bunch of mono mini plug to F adapters and RCA to F adapters... What?!

I didn't order these

but that's what I got.


I ordered these:

No packing slip or order receipt or anything was in the box. *sigh*

Anyways, I emailed sales@audiogear.com so hopefully they aren't closed on the weekend.

 

[barqy]

^ wow thanks for that

i was going to order from audiogear.com before but decided not to because of poor response time

I had to send them 4 emails (about a week apart for EACH email) and they finally got back to me on the 4th one~

hope all goes well

 

[werdwerdus]

Well they replied with lightning speed at least:

Boxes got swapped. We'll ship your stuff out on Mon. with a return env. for the other parts.

 

[SiBurning]

Anyone can make a mistake. What matters to me is how they respond.

DigiKey sent me the wrong part once. Instead of 20 transistors, they shipped 20 MC74HC541AN buffers. 18 of them were packed in one long strip, so they had to use a much larger box just to accommodate it. I called them, and they checked the cost to see if they wanted them returned--nope. They asked if I wanted the right parts shipped overnight--they'd pay. Didn't need that, so just requested ground.

I don't expect anyone to be as good as DigiKey with things like this. I know if I need parts in a hurry, I can order from DigiKey and a few others, request overnight delivery, and have the part or an email or phone call within 2 days. If I can wait, there are more options. It's definitely something I think about before deciding who to order from. With many companies, it typically takes 5-7 days to get parts, depending on shipping. Some take 2-3 days to pack & ship the order. I never place a first order with an unknown supplier when I need something quick. I get to know them, and then pick who to order from based on a bunch of things, including time to get the parts.

If a company didn't even let me know there would be a delay, and then it took 3 weeks to get the part, that gets factored in. As long as they actually deliver and handle any mistakes decently. Looks like these guys have 3 strikes already. Slow, didn't let you know, sent the wrong box. sigh!

By the way, if anyone needs some of those buffers...