newguy
100+ Head-Fier
I've done business with HeadRoom for years and until now have always been happy with the service. A couple of weeks ago I ordered Shure 535s and the iPhone cable by phone. The 535s shipped but not the iPhone cable. The rep on the phone did not say they would be backordered. So I emailed and got no response. I then called and was told they would ship the following week. They didn't ship the following week. So earlier this week I called and was told they would ship by the end of this week. I haven't received an email informing me they shipped. When I ordered I expected both items to come as expected or to be informed of a backorder and an estimated time. Not only did this not happen but the folks seem to think their way of doing business is customary. Not to me.