Dethonray Dtr1 Prelude high resolution player
Dec 18, 2020 at 2:55 PM Post #1,576 of 2,080

doctorjazz

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I tried changing the charger (I have the European Charger that I plug in with a US adaptor). Tried changing to another adaptor. Would this be time to use something like the reset hole?
 
Dec 18, 2020 at 3:30 PM Post #1,577 of 2,080

nephilim32

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My DTR-1 seems to just have died. Doesn't seem to charge, power button doesn't do anything. I bought it used-likely just out of luck. Man...

sorry to hear that. Let me know how you resolve your problem. I’m curious cause I went through some absolutely crap customer service with Blue Mic for the Blue Mo-Fi Headphones.
 
Dec 18, 2020 at 4:01 PM Post #1,578 of 2,080

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I tried changing the charger (I have the European Charger that I plug in with a US adaptor). Tried changing to another adaptor. Would this be time to use something like the reset hole?
Yes, try resetting it. Otherwise, contact Anson via the Dethonray official website. Good luck.
 
Dec 18, 2020 at 4:42 PM Post #1,579 of 2,080

doctorjazz

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The reset is one of those little holes you stick a paper clip or some other thin metal in, correct?
 
Dec 18, 2020 at 4:57 PM Post #1,581 of 2,080

doctorjazz

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OK, tried it, didn't do anything. I had thought maybe I should buy the American charger, but I doubt that will make a difference either (the adaptor is working fine). How do I reach Anson?
 
Dec 18, 2020 at 6:08 PM Post #1,582 of 2,080

nephilim32

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Let me know how the service goes with Anson cause once my AK JR kicks the bucket one day I’m considering this player. I really like the streamlined no bells and whistles efficiency. Of course customer service is a good insurance investment with the purchase.
Really hope all goes well, Doctor Jazzyman! :wink:
 
Dec 18, 2020 at 6:20 PM Post #1,583 of 2,080

Raketen

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My DTR-1 seems to just have died. Doesn't seem to charge, power button doesn't do anything. I bought it used-likely just out of luck. Man...

I think some people earlier in thread had similar issue. Had it gone unused for a decent period of time? Have noticed that smaller electronics makers seem more likely* to have issues with battery protection circuit (or just low quality batteries) that result in dead devices if they sit in a drawer for too long.

(At least I've had this happen a few times... meanwhile my Sansa Clip once sat in a drawer for several years and still had a 70% charge on it :shrug: )
 
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Dec 18, 2020 at 6:35 PM Post #1,584 of 2,080

doctorjazz

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I actually use it pretty much every day, have enjoyed it with my Westone W60. Back to my Pono for now...
 
Dec 18, 2020 at 10:00 PM Post #1,585 of 2,080

lil BANE

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My DTR-1 seems to just have died. Doesn't seem to charge, power button doesn't do anything. I bought it used-likely just out of luck. Man...
Did you try the reset button next to the headphone jack?

edit: never mind...I was way behind in the conversation.
 
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Dec 18, 2020 at 11:15 PM Post #1,587 of 2,080

doctorjazz

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Welcome to the club! I bought mine new. Still waiting on the "repair" from our local dealer for two months now. Software/firmware is being blamed. I doubt it tho.
I bought mine used, so I have even less recourse than you did (not that you were successful, so far. Wishing you luck).
My previous experience with buying from a Chinese company, quite a while ago, was that it took forever for it to get done. I had to send it a few times. The last time it disappeared and I couldn't find my shipping information.
I stayed away until now...
 
Dec 19, 2020 at 1:54 AM Post #1,588 of 2,080

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Dec 19, 2020 at 2:09 AM Post #1,589 of 2,080

doctorjazz

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Thanks, I did go to the site and send that message earlier. Not really expecting much, though, have to say.
 

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