I wanted an exchange but was told that it was discontinued and no more were available, so I just took the refund instead. I thought about trying for a repair since it was defective out of the box but it took damn near 3 months and 12 contact attempts to get the refund and I was just sick of dealing with it at that point.LOL ah yes I think I read your RMA comment so that was it.
I suspect maybe they had bad sales in North America and decided to pull it off the shelf, but then somehow it got popular again and then they decide to keep it.
I hope they weren't just screwing with you lol.
That said, they has me send it directly to United Radio instead of back to them so I assume it was assessed and probably repaired to be sold as a return or something.