What follows is a little report of my experience as a customer of Music Sanctuary. I bought a QDC CIEM there in 2020.
First the positive: Music Sanctuary is the best shop for high end CIEM in Singapore because they have the biggest selection (at least when I was there in 2020) of CIEMs (that you can audition) in town, they are friendly, and do good/professional in ear impressions!
Now the negative: I emailed them last autumn that my cable broke. I wanted to know whether this cable failure falls under warranty. No reply. I called them and one of the guys who works there told me to send my email again which I did. He replied and said that he thinks it's likely wear and tear but said he will get back to me. Nothing happened for a month or so. I emailed again. No reply. I called again, now I was talking to the store owner. He told me that they would get back to me. I was hopeful. That was end of November. Again nothing happened. ...? Surely no bad intention on their side and just bad organization but sucks anyway especially after buying a high priced CIEM there.
Conclusion: great store but think twice whether you actually want to buy your stuff there. Customer service (from afar) sucks.
First the positive: Music Sanctuary is the best shop for high end CIEM in Singapore because they have the biggest selection (at least when I was there in 2020) of CIEMs (that you can audition) in town, they are friendly, and do good/professional in ear impressions!
Now the negative: I emailed them last autumn that my cable broke. I wanted to know whether this cable failure falls under warranty. No reply. I called them and one of the guys who works there told me to send my email again which I did. He replied and said that he thinks it's likely wear and tear but said he will get back to me. Nothing happened for a month or so. I emailed again. No reply. I called again, now I was talking to the store owner. He told me that they would get back to me. I was hopeful. That was end of November. Again nothing happened. ...? Surely no bad intention on their side and just bad organization but sucks anyway especially after buying a high priced CIEM there.
Conclusion: great store but think twice whether you actually want to buy your stuff there. Customer service (from afar) sucks.
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