Creative says the front panel defect of zen micro is a "new feature"

[kin0kin]

guess what, my friend has one of those defective units, and he attempted to email creative asia (yes, he lives in asia) to get a warranty replacement, and creative replied that it is a "new feature" that comes with the new batches of zen micro.

apparently creative would do anything to cover their asses to minimize the return on this problem. for those who had gotten replacement directly from creative, i was wondering what did you guys tell them. would really appreciate if anybody could suggest some info on this case. thanks.

Quote:

Dear Benjamin In response to your email, this feature is included for the new series of Zen Micro players. As regards to your request, I have feedback the information to the relevant development department. As such it will be up to the development team to determine the implementation. If this is possible then, perhaps they may be able to implement it. We do not have information on whether this request will be implemented. However, if you are encountering any issue with your player, we will still like to extend our service to assist you. In case if you need any clarification, please do not hesitate to contact us. Thank you. Sorry for any inconvenience caused, any inconvenience caused is regretted. Best Regards Vivian Koh Technical Support Creative Labs Asia

 

[LFC_SL]

Its purposeful?!
They're also using early customers as guinea pigs?!

 

[Amuse]

What is the front panel defect?
I just got my Zen Micro and I don't see any defects.

 

[scorpian007]

That the blue light shines through the cover

 

[nicknameless]

You mean that blue ridge? I like that.

 

[PodMan]

I think he means this:

These are from rockit's zen micro:
The backlight goes through the faceplate.

 

[James63]

I am confused, what is the problem? Is it usable or is impossible to see the screen?

 

[yeeyy]

I have read this has been mentioned that indeed this is new face plate for certain colors.

 

[kin0kin]

exactly like podman posted. it is a very damn famous problem, most ppl should have read about it in some micro threads back then. (unless you never been to that thread)

technically, it works. but asthetic wise, it looks ugly. apparently it is a defect as not everybody has that problem, but creative refuse to make an exchange and claim that the light leaking out of the top is an "upgrade"