Chord Mojo issue solutions thread.
Jun 6, 2019 at 9:35 AM Post #961 of 1,052

Olafcx

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I thought about that again afterwards. It could even be a faulty USB socket.

If it's soldering you might see it. However best to contact Chord. I think it's info@chordelectronics.co.uk

I ended up using a magnetic usb cable and glueing the connector to the mojo to solve the problem. Sharing as a useful semi-fix. :)
 

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Jun 19, 2019 at 3:09 AM Post #963 of 1,052

meffisto

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Just bought a Mojo.
It looks like a big joke!
I try to listen music on tidal on my P30 pro => big interference, no way to listen anything if the mojo is next to the phone... so tried with my samsung phone => same! with or without any usb cable...

You say "mobile joy", not for me.. i just hope i can use it as desktop DAC, or i just send it back.
 
Jun 19, 2019 at 5:09 AM Post #964 of 1,052

_daRK

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I use it irregularly with my Samsung GS7 and don't encounter any interference.
 
Jun 19, 2019 at 3:24 PM Post #965 of 1,052

Deftone

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Just bought a Mojo.
It looks like a big joke!
I try to listen music on tidal on my P30 pro => big interference, no way to listen anything if the mojo is next to the phone... so tried with my samsung phone => same! with or without any usb cable...

You say "mobile joy", not for me.. i just hope i can use it as desktop DAC, or i just send it back.

No problems here with Sony Xperia 10
 
Jun 25, 2019 at 4:57 AM Post #967 of 1,052

vonBurg

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Hey lads! Just bought a Mojo but instead of getting the Apple CCK cable, I would like to get a Micro USB to Type C cable to connect the Mojo directly to the iPhone or iPad Pro, for sure I am not the first one with this question but... any suggestion?? (I guess quality matters...) thanks!!!
 
Jun 26, 2019 at 6:54 AM Post #968 of 1,052

mathi8vadhanan

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No Type-C for iPhone. For iPad Pro, you can get the Shanling L2 for Fiio CL06
 
Jun 28, 2019 at 1:55 AM Post #969 of 1,052

simonm

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Can someone please help me with advice on getting my (Chord) Mojo fixed? :beyersmile:

One of the headphone ports is intermittently cutting out and losing (I think) a channel of audio. The other is fine. So the unit is still very much functional for single-person use, but it's nonetheless something that I'd still like to get fixed. I'm guessing it's a physical connection issue between the jack and the board and is therefore, hopefully, a fairly simple fix. Needless to say, the unit is out of its 1-year warranty, and though I asked the retailer if they could contact Chord on my behalf about options for repair, they either didn't do so, didn't hear back from Chord, or didn't get back to me about said options. So I'm reaching out here instead.

Is this something that's likely to be simple to fix for an (audio) electrical repair technician? If so, are there any in Sydney (or Australia) that someone can recommend? Ideally, I wouldn't have to ship the unit back to England because that would probably be a month or two round-trip, in addition to more expensive shipping. But I would do so if that's the only (or best) option.

Many thanks for any assistance or advice.
 
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Jun 28, 2019 at 3:38 AM Post #970 of 1,052

TheTrace

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Just bought a Mojo.
It looks like a big joke!
I try to listen music on tidal on my P30 pro => big interference, no way to listen anything if the mojo is next to the phone... so tried with my samsung phone => same! with or without any usb cable...

You say "mobile joy", not for me.. i just hope i can use it as desktop DAC, or i just send it back.
Get out before it's too late imo. You could end up like the prior post or worse, me (out of warranty).
 
Jun 28, 2019 at 3:03 PM Post #971 of 1,052

miketlse

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Can someone please help me with advice on getting my (Chord) Mojo fixed? :beyersmile:

One of the headphone ports is intermittently cutting out and losing (I think) a channel of audio. The other is fine. So the unit is still very much functional for single-person use, but it's nonetheless something that I'd still like to get fixed. I'm guessing it's a physical connection issue between the jack and the board and is therefore, hopefully, a fairly simple fix. Needless to say, the unit is out of its 1-year warranty, and though I asked the retailer if they could contact Chord on my behalf about options for repair, they either didn't do so, didn't hear back from Chord, or didn't get back to me about said options. So I'm reaching out here instead.

Is this something that's likely to be simple to fix for an (audio) electrical repair technician? If so, are there any in Sydney (or Australia) that someone can recommend? Ideally, I wouldn't have to ship the unit back to England because that would probably be a month or two round-trip, in addition to more expensive shipping. But I would do so if that's the only (or best) option.

Many thanks for any assistance or advice.
You can search this and the mojo thread, because a few owners have had this type of issue. I think some were able to diy replace the socket, but others contacted support@chordelectronics.co.uk and got things sorted out.
 
Aug 3, 2019 at 11:51 AM Post #974 of 1,052

ok3wire

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I’m suddenly having a strange volume issue with my Mojo. My standard mobile rig for the last two years has been an iPhone (now XS Max) with camera connector kit hooked up to the Mojo powering a pair of Shure SE530 IEMs. For 99% of my listening, the volume balls never have to go much beyond cherry red to provide sufficient volume, even on airplanes.

Last night, however, when plugging everything together, I suddenly found that my standard catalog of lossless CD rips to iTunes were barely audible at the normal volume setting. I had to crank the volume all the way up to where the balls were an icy blue color to get anywhere close to a normal listening level - and I only did that for a second, knowing that something isn’t right. The sound quality itself doesn’t seem to be affected, meaning channel separation is normal and there’s no static or popping. The sound volume is just tremendously reduced.

I’m on the road at the moment, so I don’t have the ability to swap out any components, but there’s nothing at this point to indicate an issue with anything else in the listening chain. Of course I double checked that all the connections were secure, plugged the headphones into both of the output jacks, completely powered off the iPhone and made sure the Mojo was on a full charge, all to no avail. Any ideas what might be up?
 
Aug 3, 2019 at 11:56 AM Post #975 of 1,052

captblaze

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I’m suddenly having a strange volume issue with my Mojo. My standard mobile rig for the last two years has been an iPhone (now XS Max) with camera connector kit hooked up to the Mojo powering a pair of Shure SE530 IEMs. For 99% of my listening, the volume balls never have to go much beyond cherry red to provide sufficient volume, even on airplanes.

Last night, however, when plugging everything together, I suddenly found that my standard catalog of lossless CD rips to iTunes were barely audible at the normal volume setting. I had to crank the volume all the way up to where the balls were an icy blue color to get anywhere close to a normal listening level - and I only did that for a second, knowing that something isn’t right. The sound quality itself doesn’t seem to be affected, meaning channel separation is normal and there’s no static or popping. The sound volume is just tremendously reduced.

I’m on the road at the moment, so I don’t have the ability to swap out any components, but there’s nothing at this point to indicate an issue with anything else in the listening chain. Of course I double checked that all the connections were secure, plugged the headphones into both of the output jacks, completely powered off the iPhone and made sure the Mojo was on a full charge, all to no avail. Any ideas what might be up?

that can be frustrating especially while travelling. Have you tried increasing the phone volume? I know it sounds basic, but many time you need full output at the source
 

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