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Chord Mojo DAC-amp ☆★►FAQ in 3rd post!◄★☆

Discussion in 'Portable Source Gear' started by Mython, Oct 14, 2015.
  1. analogmusic
    Indeed I will not buy any further chord products with battery like poly until there is a clear and affordable battery replacement program

    Don’t mean to be negative but money is money and I ain’t got money to waste
    TheTrace, HonkyTonk and ZappaMan like this.
  2. surfgeorge
    I think Chord is creating more pain and frustration than necessary for it's customers with the battery replacement issues.
    It should be easy to have sales channels for replacement batteries at a reasonable price,
    Now even the one source where the battery was on sale lists it as
    Come on, Chord, you are better than that.

    Personally I hope the Mojo battery will last a long time and when it dies I hope to be able to find an original replacement battery, or I will disassemble the battery and build a new pack with 2 new cells, but that's a PITA.

    Please give us online battery purchasing options. $89 for the Mojo battery is already borderline IMO. A fair price for this custom pack would be $30 to max $50.

    I love the Mojo and the 2Qute I have in my stereo system, and I really see those products as tremendous value in the Hifi world.
    I wish the battery service would be as great a value, currently it's clearly not.
    Last edited: Mar 6, 2019
  3. jarnopp
    It was straightforward in the US to purchase a battery from Moon Audio for $75 shipped a few weeks ago. Self replacement was easy. I bought my Mojo from Moon, but that never seemed to be part of the equation. If you need a battery, you might want to email them.
    ZappaMan likes this.
  4. Deftone
    Anywhere in the UK?
    ZappaMan likes this.
  5. SteveOliver
    For the battery? In the the UK the procedure is to get it returned to Chord via your dealer.

    Or if you are anywhere near here:

    The Chord Company Ltd,
    Chord Company House,
    Millsway Centre,
    SP4 7RX, UK

    And if you do see an "open window" do please pop-in and grab a few Chord probably keep them all locked up in the safest safe in the whole building so just look for that :), they are worth a fortune on the black market so it will be worth your while.
  6. surfgeorge
    I felt tempted to get one when I saw the offer in the US, but my experience with storing LiPo/LiIon batteries is not good, I had some getting bad before I ever used them
  7. Slaphead
    I was wondering when this battery situation was going to blow up.

    Currently the cost of replacing the battery in the Mojo is way out of line with the cost of the battery and the minimal amount of labour involved. Apple, as despicable on pricing as they are, currently only charge around $50, including work, for a battery replacement in an iPhone 6 or later.

    The work to replace a battery in an iPhone is around 30 to 45 minutes for a trained technician. On the other hand the work to replace the battery in the Mojo is around 5 minutes for an average guy who knows how to hold screwdriver.

    So basically Chord is screwing its customers given that a LiPo batteries will often and expectedly fail within their specified lifetime.

    My Mojo is now battery free, and I'm sure as hell not going to bother replacing the battery as it works fine on USB power alone.
  8. dakanao
    The sound of the Mojo is perfect for me when the USB cable is perfectly alligned with both the in and output connectors end, otherwise the sound gets thinned out a bit, which REALLY annoys me, as I have to adjust the cable constantly… Is there a fix for this?
  9. AndrewH13
    Not sure a cable-making company would be too impressed :)
  10. SteveOliver
  11. Deftone
    Never heard your problem before on any DAC threads let alone Mojo. I would just assume your usb cable is faulty if the sound changes when its bent but that still doesnt make sense being digital its more likely to cut out, pop and click.
    Last edited: Mar 6, 2019
  12. krismusic Contributor
    Are you claiming some sound improvement from cable alignment of do you have a physical problem with your cable?
  13. dakanao
    Yes, the sound gets more full bodied and cleaner when the USB cable is aligned in a certain position. I tested it out several times
  14. maxh22
    Can you share what position you are referring to? Perhaps with a picture? I recall experiencing something similar in the past but always brushed it off as placebo.
  15. Deftone
    Use different usb cables and see what happens

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