[maxh22]

The third unit would have been fine when we supplied it as it has a final USB check prior to shipping. However having tested the unit it was faulty having had had its USB chip blown to pieces despite having full ESD and overvoltage protection built in, this can only occur if the user's equipment has significant earthing or voltage applied to the USB socket. We have used this specialised custom USB chip for the last five years without fault or failure.

Musickid was listening to music with his iPad mini ,CCK3 and Hugo 2 while also having the lightning charging cable connected. Could this be responsible for the blown up usb port on the Hugo 2?

 

[miketlse]

Musickid was listening to music with his iPad mini ,CCK3 and Hugo 2 while also having the lightning charging cable connected. Could this be responsible for the blown up usb port on the Hugo 2?

I know that parts of the UK have experienced storms (admittedly nowhere near as bad as Texas). Could the full ESD and overvoltage protection that was built in, have been overcome by local lightning strikes or similar?

 

[musickid]

no storms or anything else that i'm aware of could cause these problems. i just described exactly what i observed. on a happier note i bought a mojo today and i'm waiting for some mr speakers ether flows to audition.

 

[miketlse]

no storms or anything else that i'm aware of could cause these problems. i just described exactly what i observed. on a happier note i bought a mojo today and i'm waiting for some mr speakers ether flows to audition.

Hope that you enjoy them

 

[dmance]

I have a Hugo 2 now for my loudspeaker -based *Canadian-Tour* review. I spent the last year working to get my system as simplified and transparent as possible. It loves good DACs, it loved my previous 2Qute...but I find the Hugo2 bright, bright, bright. Even at Red filter setting (the most bearable) I am unable to listen for long. I'm trying everything ...even thought my USB had gone bad but a CD player sounds the same.
For certain the H2 is not at all like the Dave I heard last week.
Any help ...or any similar reaction?

 

[musickid]

this is what's left of me in the post hugo 2 wilderness. SOS. its cold out here help....storms. lightning.......just another kid....

 

[highfell]

First of all, we are talking about a high end luxury product for £1800, which to most people living in the real World - is a crazy amount of money to pay for a DAC-AMP. Therefore people rightly expect a very high quality product with a high standard of quality control.

It turns out that Chord do not make the Hugo 2 or the Mojo but rely on a third party to make them. It makes me wonder if there is a Chord employee working full time overseeing the production to ensure high standards and good QC or if not, what penalties do the third party producer incur for such shoddy QC?

I, and am sure many people here find it disconcerting reading for example - that MusicKid had to return 3 consecutive faulty units and some people find this amusing!

It is not much fun having to repack and head down to your local post office on 3 separate occasions for such needless shoddy QC.

Who is liable for the return postage and insurance?

I find it amusing because people make a drama out of NO crisis, but they make it one. What actually matters is is the product worth buying? Does it provide the musical excellence everyone one on this forum is searching for. ( and does chord look after the customer )

And just saying if you can afford a £1800 DAC. - does postage and insurance worry you?

 

[musickid]

if you had been unlucky more than once i doubt you would be so critical of others. we all bought H2 for how it sounds. and it is bad luck nothing more nothing less. whether on the side of chord or the customer something went wrong somewhere and the blame game achieves nothing. its just bad luck.


i think the problem may be when using a cck3 cable to connect an ipad/iphone whilst at the same time charging the ipad/phone. it was after that the usb problem occured with my H2 like max said?

 

[kyle1010]

I have a Hugo 2 now for my loudspeaker -based *Canadian-Tour* review. I spent the last year working to get my system as simplified and transparent as possible. It loves good DACs, it loved my previous 2Qute...but I find the Hugo2 bright, bright, bright. Even at Red filter setting (the most bearable) I am unable to listen for long. I'm trying everything ...even thought my USB had gone bad but a CD player sounds the same.
For certain the H2 is not at all like the Dave I heard last week.
Any help ...or any similar reaction?

Same, no matter what I've done in the 30 or so hours I've been breaking my new H2 in, it's excessively bright and hard to listen to for long sessions. I just got back from a week at Burning Man so I'm gonna continue letting it play for 8-10hrs a day while I'm at work until hopefully things improve. You're not alone though. When I A/B auditioned a show H2 and Dave they were very very similar sounding, but MY H2 is currently way too bright. I'll give it 30 days or so to hear any positive changes, then I'll see about a replacement, if that doesn't work I'm off to a Kitsune Holo Spring dac.

 

[theveterans]

Same, no matter what I've done in the 30 or so hours I've been breaking my new H2 in, it's excessively bright and hard to listen to for long sessions. I just got back from a week at Burning Man so I'm gonna continue letting it play for 8-10hrs a day while I'm at work until hopefully things improve. You're not alone though. When I A/B auditioned a show H2 and Dave they were very very similar sounding, but MY H2 is currently way too bright. I'll give it 30 days or so to hear any positive changes, then I'll see about a replacement, if that doesn't work I'm off to a Kitsune Holo Spring dac.

The spring DAC is also very revealing like Chord DACs so you might want to audition it first. I'd recommend the Metrum Pavane Level 2 over the Spring though if you're really that treble sensitive as the Pavane is known for large sound presentation that can help with the harsh trebles that you perceive.

 

[kyle1010]

The spring DAC is also very revealing like Chord DACs so you might want to audition it first. I'd recommend the Metrum Pavane Level 2 over the Spring though if you're really that treble sensitive as the Pavane is known for large sound presentation that can help with the harsh trebles that you perceive.

I auditioned the Holo Spring Level 3 Kitsune edition at CanJam. Very soulful and detailed. Could be a great alternative. I'll check out that Metrum too though if I can. It would be a shame either way cuz I love the small form factor of Chord dacs for my nightstand. Honestly I wouldn't be sad to go back to Mojo.

 

[Buster1679]

Is anyone else recently experiencing more than usual problems connecting H2 via USB and apple cameria USB lighting connect to any apple products. I've got 3 different camera adapters. None of them are working. They stopped last night. Now I'm getting a message on my iPad Pro and iPhone 7 that the dive doesn't support the "Hugo2".

I hadn't downloaded The most recent apple software so tonight I just updated my phone to 10.3.3. I left my iPad alone. This sucks.

The only way I can hook up my H2 to my apple device is via Bluetooth and it doesn't work well. I have IEM JH Audio 16's and I can hear all kinds of hissing. This is probably because apple hasn't adopted Aptx.

I decided today to just purchase the a Samsung S3 tablet. I like apple but I hate all the BS I have to go through to play with all the hardware I have. Including home theatre and headphone gear. I hope moving my media to android makes my life easier because this apple stuff has me pissed.

 

[Rob Watts]

Question here, when is the best time to implement the crossfeed function?. Any specific kind of recording to be noted?

As soon as you turn the unit on... Seriously, crossfeed on Hugo 1 was only appropriate for older recordings, but Hugo 2 you get better soundstage depth on all recordings with crossfeed set.

 

[Currawong]

I have a Hugo 2 now for my loudspeaker -based *Canadian-Tour* review. I spent the last year working to get my system as simplified and transparent as possible. It loves good DACs, it loved my previous 2Qute...but I find the Hugo2 bright, bright, bright. Even at Red filter setting (the most bearable) I am unable to listen for long. I'm trying everything ...even thought my USB had gone bad but a CD player sounds the same.
For certain the H2 is not at all like the Dave I heard last week.
Any help ...or any similar reaction?

Have you tried other sources/connections?

Same, no matter what I've done in the 30 or so hours I've been breaking my new H2 in, it's excessively bright and hard to listen to for long sessions. I just got back from a week at Burning Man so I'm gonna continue letting it play for 8-10hrs a day while I'm at work until hopefully things improve. You're not alone though. When I A/B auditioned a show H2 and Dave they were very very similar sounding, but MY H2 is currently way too bright. I'll give it 30 days or so to hear any positive changes, then I'll see about a replacement, if that doesn't work I'm off to a Kitsune Holo Spring dac.

Have you taken your unit back to the dealer to compare yet?

 

[kyle1010]

Have you tried other sources/connections?



Have you taken your unit back to the dealer to compare yet?

Not yet. They're 2hrs north of me in Los Angles. But I definitely will in the coming weeks if the unit still sounds overly bright. Currently listening to some Fred V & Grafix liquid drum and bass with the Vega IEMs and H2 without wincing at the treble so that's good. H2 has been on and playing music for hours beforehand.."warming up" if you will. This seems to help.