@Matt Bartlett I must admit I am extremely disappointed with how this has been handled and communicated. I have yet to have a reply from my support request to Chord dated 12/04/2019 (despite receiving an official confirmation of receipt that states a reply period of 48 hours).
As stated my Poly is unuseable and I have no way of rolling back the firmware. This firmware was in testing for many months and delayed repeatedly under a guise of delivering quality.
I’m a senior software developer. I know that bugs happen despite all possible testing. But I’d have lost my job if I released an update with a showstopper bug and didn’t release a fix for more than three weeks.
I’d like to know why I shouldn’t return my Poly right now.