- Oct 27, 2017
- Reaction score
I was reluctant to use the factory reset, but I had few options after spending a good hour with various attempts and reboots. In the end, I felt that I had nothing to lose and performed the factory reset.
In all of my attempts, I was using the Poly hotspot mode and not my iPhone's personal hotspot. After the factory reset, I did not initially reset the PIN for the Poly Bluetooth. Since your message, I selected "forget this device" for the Poly on my iPhone's Bluetooth settings. After doing that (and rebooting the Poly and the iPhone), I am still unable to connect to either 8Player or mconnect.
I attached a few screenshots for your review to see if I am missing anything obvious. Note that on the 8Player screenshots, I am unable to select the Poly under "Play On:" in the lower right.
Unless you are using the hybrid connection mode where you have Poly hotspot and LTE at the same time I can't see that you have Poly connected to your phone.
On the pictures you sent over I would expect to see the WiFi icon on the top of your phone screen to indicate it is connected to Poly's WiFi network.
Can you check the WiFi settings on your phone to see if you are connected to Poly.