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Chord Electronics ☆ Poly ☆ (wireless & microSD module for Mojo) ☆★►USEFUL INFO on 1st PAGE!!◄★☆

Discussion in 'Portable Source Gear' started by Matt Bartlett, Jan 5, 2017.
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  1. AndrewC88
    I have to say the Chord Poly is one of the most frustrating products around...the Manual appears woefully out of date, things don't behave as documented, nor does there appear to be any consistency in behaviour comparing the various posts here.

    Out of nowhere my Poly decides to shutoff it's Bluetooth completely. So GoFigure doesn't work. Which means I can't update Poly's Firmware (from 1.0.41).

    The Configure button no appear to have a "Factory Reset" mode (contrary to what the Manual claims), it just cycles through "Airplay/DLNA mode"... "Hotspot mode"... "Network mode"... "Entering Access Point mode"... Nothing else. Is there any other @#$%^&# way to reset this bloody thing to Factory default (and hopefully fix the Bluetooth problem)? Why the #$%& can't Chord have a return to "Factory Default" button on Poly's internal webpage (when in Access Point mode) like practically every other device does on the planet?

    My last resort is to drain its battery down connected to Mojo and left on (is there any other way?) in the hope that something gets reset and Bluetooth works again.

    Any other recommendations welcome.
     
  2. karmapolice
    I drained the battery and still the same problem with the bluetooth
     
  3. 61Burst
    Using USB Audio Player Pro, I’m able to select Poly as the UPnP/DLNA server and access the music files on the SD card however I can’t see where to set the Poly to output audio. The audio just plays out my phone. Any help would be appreciated. Thanks.
     
  4. mashuto
    Use a different player. USB audio player pro isn't built to do what is needed to work with the poly. As you have found out it only supports reading from dlna libraries but not outputting to dlna renderers. That player is specifically built to output over usb.

    Assuming you are using Android, I would recommend hificast or bubbleupnp
     
    priest331 likes this.
  5. 61Burst
    Thanks, I’ll give another app a try.
     
  6. lhau
    I had the same.problem until I went into Bluetoth setting of my phone and Unpair poly first. Then kill gofigure app then restarted the app.It worked
     
  7. MikeRight
    Hi,

    Just reporting one more small bug.
    Now Poly is Roon Ready and as a consequence appears in the list of devices needed to render the audio in Roon when you use it, just above Mojo.

    Below the name of the device there is a link to the product manual.
    When you click the link of the Poly it jumps to the Chord Electronics webpage and you get a 404, the page doesn't exit.

    I really hope it would be useful @Matt Bartlett
     
  8. Carbbonform
    I am seeing the same as well - It was all working after FW update and issue appeared after loss of battery power.
     
  9. Matt Bartlett
    Thanks. Yes we reported it to Roon and are just waiting for it to be corrected.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
  10. Matt Bartlett
    Just to be clear you are certain that you have the latest version of the app? It should be V35.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
  11. Matt Bartlett
    Has your Poly uploaded V1.0.41 firmware yet? You need to turn Poly completely off ( no P status light ) and back on for the 1.0.41 update to install. Then you should be able to update
    to V2.0.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
  12. Matt Bartlett
    Hi @karmapolice Sorry for all the different suggestions but it is because I am trying to rule things out to work out what is going on. I don't know why your Poly is not accepting your password. Presumably it will have updated to 1.0.41 firmware in the background so using the config button and pin there is a reset Bluetooth pin option. This will take it back to 0000.
    If you plug your headphones in and press the config button you will hear all the options. When you get to Bluetooth pin reset stop and wait for the next lot of instructions.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
  13. Matt Bartlett
    Is Gofigure showing your internet connection is connected and good signal? If it is and P status is solid blue on Poly then it should update. It will be nothing to do with your internet speed.
    I presume once you got 1.0.41 firmware you switch Poly off and restarted. The charger needs to be removed for this step otherwise Poly will not switch off.
     
    Chord Electronics Stay updated on Chord Electronics at their sponsor page on Head-Fi.
     
    https://www.facebook.com/chordelectronics https://twitter.com/chordaudio http://www.chordelectronics.co.uk/
  14. keithmarsh
    Hi Matt

    Thanks - I really appreciate the reply :)

    I’ll try all of your suggestions and keep you posted. Sounds like it could be that MPD issue which is hopefully an easy fix!

    With the Roon issue I am running 1.6 (build 401) stable (64bit).

    There are no error messages. When you hit play nothing happens. The track doesn’t start playing and the play button doesn’t change to pause. I have tried restarting everything (Roon server, router, Poly etc) but the problem persists.

    It seems that a couple of other users are experiencing the same issue so I don’t think I’m alone on this one. Happy to provide any info to help diagnose/fix the issue!
     
    ZappaMan likes this.
  15. Frarig
    You've probably tried this already, but I've found in the past that when one of my devices stopped working in Roon, I had to go to Preferences - Audio and hit the Enable button next to the device in question. I've had no issues with Roon/Poly since I updated and I'd go so far as to say that the Roon experience has become more stable than ever, particularly when moving from one zone to another in my mesh network. Good luck, I hope you get it figured out.
     
    Peter Hyatt likes this.
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