Thing is, way too many hardware vendors under-design and under-test their streaming products. There are zero technical reasons for FLAC to underperform WAV, except for bad design or bad implementation.
I think you're being a bit unfair here.
There's no reason to believe that Naim or Chord - or anyone else - is not processing FLAC files correctly. I'm sure they're doing this perfectly! The problems are much more subtle, and possibly relate to RFI or other "ephemeral" causes - related to bolting on yet more electronics right next to the DAC. Bear me out here...
Ever since the 2Go was released, there have been users pondering sound quality related to the SD card playback. For example:-
1. Darko, in his video review, thought that playing music from an SD card in the 2Go "sounded better" than the exact same music played from his iPhone connected directly into the Hugo 2. Why? Perhaps because mobile phones are intrinsically "noisy" devices? Perhaps because of RFI? Perhaps because they provide a less-stable streaming platform?
2. Various users on this forum consider that playback from playlists - controlled via Bluetooth and the GoFigure app - sounds better than the same music controlled via WiFi and mobile phone apps. It has been suggested that disabling the WiFi in the 2Go may improve the sound. Again, is this an RFI issue?
3. Other users on this form (
@MarkParity,
@SteveHulk,
@manueljenkin) have suggested that playback of WAV files sounds (subtly) different to - and possibly better than - the exact same music played from FLAC format. Why?
4. I believe that feeding the Hugo 2 via an "external" streamer provides better sound quality than the "local" (2Go) streamer bolted on. Again, why? Over on the Naim Audio forums, many speculate that Naim provides a more stable streaming platform than other devices, which could impact the DAC stage - timing? Or is it again, separating "noisy" components - the "firestorm of electrical activity" that the Roon creators sought to avoid (as quoted by
@SteveHulk).
.
Please don't misunderstand me: I'm not saying that the 2Go isn't a great device; I think it's a fantastic way of "feeding" the Hugo 2 on the go. As a "transportable DAC", this is a great add on. But it isn't perfect; it's a very small device, bolted onto the front of the Hugo 2, using USB input. And it isn't even clear that this is a Chord design: the circuit board seems to be designed by a third party (Disign Consultants Ltd), so we may not be getting the ultimate in audio engineering...
I'm curious about all this - it's a learning experience, an audio adventure. But for my purposes - trying to get the best out of my music, for a not-too-unreasonable price - I'm beginning to feel that this "all in one" system may be too much of a compromise. As they say, "your mileage may vary".