Cable shorts out on my E2C's

[jyp2000]

I tried searching for threads in which people had a similar problem but wasn't able to find anything, perhaps I was looking for the wrong terms...

I have a pair of E2C's, and the sound on the left side cuts out if the cord is bent a certain way. It has to be bent close to the plug, and usually I can get it to come back by fiddling with it. Is it worth it to just send it to Shure, or is there a way I can replace that length of cord and the plug?

Thanks!

 

[Takashi]

Quote:

Originally Posted by jyp2000 I tried searching for threads in which people had a similar problem but wasn't able to find anything, perhaps I was looking for the wrong terms... I have a pair of E2C's, and the sound on the left side cuts out if the cord is bent a certain way. It has to be bent close to the plug, and usually I can get it to come back by fiddling with it. Is it worth it to just send it to Shure, or is there a way I can replace that length of cord and the plug? Thanks!

I had the same problem, so did a number of people. Shure E2 (and E2C) is known for this intermittency problem. Just send it back and they will replace with a new (and hopefully improved) one.


Oh and welcome to head-fi, sorry about your wallet

 

[Aptmunich]

yeah, a common problem..

Just search e2 and you'll find tons of comments and even a how-to solder a new jack on...

 

[rt297]

I've had to send back two pairs of ER6's for this problem. Shure should have no problem replacing them. Etymotic didn't bat an eyelash.

 

[DJGeorgeT]

Quote:

Originally Posted by jyp2000 I tried searching for threads in which people had a similar problem but wasn't able to find anything, perhaps I was looking for the wrong terms... I have a pair of E2C's, and the sound on the left side cuts out if the cord is bent a certain way. It has to be bent close to the plug, and usually I can get it to come back by fiddling with it. Is it worth it to just send it to Shure, or is there a way I can replace that length of cord and the plug? Thanks!

If you have an active warranty, then give them a call. They will take care of it.

Even if you do not have a warranty or if it has gone beyond the warranty period, give them a call. They are aware of this cable problem. It is a known workmanship/parts defect on many of the E2s and they will most likely replace them for free. When I replaced my first pair of E2s, Shure never asked me for a proof of purchase. I do not think I registered it either. I just showed up at Shure's receiving department.

 

[psxguy85]

I'm on my 2nd pair of E2's and they are shorted out too. The first time I just sent it in with a note saying the cable had a problem with the signal, and they sent me a new pair free. I'm too lazy to do it this time, I may just change the wire myself.

 

[klown]

I saw on a previous post from another thread that the "bad batch" with the faulty wire connector (intermittence I saw coined on a previous thread) were being distributed up till July 2003 (Sugarfried the Shure rep mentionned this). Now my last, and first, replacement was last April 2004, the new box had the E3s advertised on it which I believe were not released till Dec. 2003-January 2004 at the earliest. Two months later, I am back with the same problem as the original pair. Since I am in Canuckland, I have to deal with the local distributor and it took two weeks last time to exchange my E2s.

In other words, I am not a happy puppy.