BTG-Audio
Aug 15, 2019 at 7:27 PM Post #226 of 244

mandrake50

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Not bad mouthing him, but I agree that a simple response is nice. If you look back through this thread you will see periods of time where there are lots of people complaining about the absence of communications for months at a time. I purchased a couple of sets of cables from him... maybe 3 actually. 2 went fine, after about 3 months I finally had to dig up his phone number from another member and call him. This because he had not responded to a number of email messages that I had sent. He did ship my cables within a couple of days after that. Anyway, I like his work very much, but if you really need timely communications on a consistent basis, you may want to look elsewhere. If you want a really nice product at a very reasonable cost.... and can have lots of patience, wait a while and see if he responds.
 
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Aug 15, 2019 at 9:16 PM Post #227 of 244

MinMay

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Not bad mouthing him, but I agree that a simple response is nice. If you look back through this thread you will see periods of time where there are lots of people complaining about the absence of communications for months at a time. I purchased a couple of sets of cables from him... maybe 3 actually. 2 went fine, after about 3 months I finally had to dig up his phone number from another member and call him. This because he had not responded to a number of email messages that I had sent. He did ship my cables within a couple of days after that. Anyway, I like his work very much, but if you really need timely communications on a consistent basis, you may want to look elsewhere. If you want a really nice product at a very reasonable cost.... and can have lots of patience, wait a while and see if he responds.

You're just stating facts. Thank you. I have other cables to use, but want to try something different. With any online service, communication is probably one of the top important factor for me to make a purchasing decision.
 
Sep 14, 2019 at 12:22 AM Post #228 of 244

Stu Paddasso

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I sent Brian 2 cables ( he received them April 8) to be re-terminated and have not got any reply's to my emails. After 5 months I think I have lost my cables ( worth $400). I caution anyone thinking of using BTG- audio or Q cables
 
Sep 24, 2019 at 4:46 PM Post #229 of 244

474194

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Horrible experience. Eventually received PP refund due PP not being able to contact seller.

Brian leaves his apartment address on his e-mail signature. I wonder for those who have cables in limbo can send him a snail mail requesting for their cables? Of course there is high likelihood of him not living there anymore.

It helped having these posts to go through this experience. Cheers.
 
Jan 14, 2020 at 11:28 AM Post #234 of 244

shotgunshane

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Well looks like a sad ending to BTG Audio and Q Audio. Too bad. Both web sites are expired and social media accounts not updated in months and months. Looks like it’s been nearly a year since Brian signed in here. I’d contact PayPal and/or credit card companies for refunds asap.
 
Jul 4, 2020 at 12:10 PM Post #236 of 244

mandrake50

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Try to ping him on Linkdin ? Or maybe some of his contacts there? Anyone listed that works with him?
 
Jul 4, 2020 at 12:26 PM Post #237 of 244

Adnan Firoze

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I don't get it. I ordered a cable in November 2019 and he should at least acknowledge whatever was going on.

Screen Shot 2020-07-04 at 10.24.45 PM.png
 
Jul 4, 2020 at 12:38 PM Post #238 of 244

mandrake50

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It appears that he doesn't care. A case of not having any kind of conscience whatsoever. I supposed that this could have been deduced based on his past very spotty track record.
 
Jul 4, 2020 at 2:54 PM Post #239 of 244

Hoegaardener70

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It appears that he doesn't care. A case of not having any kind of conscience whatsoever. I supposed that this could have been deduced based on his past very spotty track record.

Whats his spotty track record? Anyway, I am done with BTG, I got most of my stuff back after endless emails and PayPal cases.
But here for the record:
7C1A1C13-F499-4FD5-A153-7EB41CDBA526.jpeg
 
Jul 4, 2020 at 4:06 PM Post #240 of 244

mandrake50

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If you go back and checked the posts here from the beginning of the thread you will note many people having problems getting what they paid for. I personally dealt with him on a few occasions. All but one was OK. I got his phone number from one of the members.I called him and talked for awhile. After what was about 4 months, he then sent me my cables within about a week. Some people waited several months to get re-cabled headphones back. I think that some never did.
Read the thread to understand the "spotty" designation.
 

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