| Originally Posted by olblueyez /img/forum/go_quote.gif I bought a Defective Product that Klipsch admitted to having problems with. I attemped to contact customer service 5 or 6 times and let the phone ring about 20 or 30 minutes each time. I also sent several E-mails to customer service. The E-mails were never answered. I never got through. I waited a few months and this time I was able to get through quickly. I explained my problem and that my particular item had the warranty extended one year because of the known problem. I also explained that customer service was not availible when the problem first occured. The responce was, "it is no longer under warranty" and this was repeated to me about 12 times even though I explained I was not able to reach then during the warranty period and that the E-mails I sent during the warranty period were never answered. Klipsch sold me a product that had a real known defect, one they admitted to having, ignored my e-mails, did not answer the phones during a span of about one month, then told me this was my problem and that they had no entensions of helping me, the customer service people even treated me like I was trying to cheat them. Klipsch stole 400 dollars of my hard earned money for a product that had about 40 or 50 hours on it and told me I cant be helped. When ever I get a chance I tell people my story and I will never buy another product from Klipsch again. They are there to sell and not to service customers. They are not to be trusted, and I recommend everyone support another brand. Money isnt free after all. |
