I did not see a thread stated yet for Audeze so just wanted to share my positive experience. I received my LCD-2 with a soldering defect in the wire and my emails were responded to within minutes by Sankar. Before I knew it was the wire he'd offered to ship me a new pair prior to receiving the defective ones back. Once I found the issue he again responded within minutes and told me a replacement cable would be overnighted to me. When it comes to VIP themed service for every customer this the high watermark that others should strive towards. Thank you Sankar and Audeze.