No kidding? Maybe you misunderstood the way the answered you, because if not, it is the most upsetting support answer a Customer might get, to say the least, and really inaceptable from Audeze giving the fact that as "experts in audio science" they clearly must know the frequency range of human ear and work properly considering it.
I think the first time I described the sound they may have thought I was taking about the noise floor (white noise). Perhaps that happened to you as well. Since then I’ve exchanged several messages with them and I said in a previous message in this thread they believe a future firmware update can fix the warbling wind noise that comes and goes in the left ear cup for some of us.